Patient care cordinator MHC/29493

Max Healthcare; Dadri; On-site; INR 450,000 - 600,000; Full time

Job summary

Max Healthcare Noida hospital is seeking a Patient Care Coordinator - Level 2 to lead service delivery for patients and attendees. The role emphasizes accurate registrations, proactive customer handling, and strong communication across hospital teams.

The candidate will adhere to SOPs, QMS/EMS guidelines, and disaster management protocols while ensuring excellent patient experience and compliant billing processes.

Qualifications

• Exhibits service orientation and proactive customer handling.
• Familiar with instructional manuals and operating procedures.
• Able to handle patients and attendants at hospitals.
• Ensures accurate and timely registrations.
• Customer-centric in approach.
• Analyzes customer feedback to improve experience.
• Follows billing instructions and hospital information systems.
• Communicates with internal and external customers.
• Operates Hospital Information System and EPABX effectively.
• Maintains grooming, punctuality and policy adherence.
• Aware of QMS and EMS in hospital.
• Aware of Disaster Management Programme (DMP).
• Complies with service quality, environmental and safety policies.
• Ensures safe equipment use and waste disposal.

Responsibilities

• Lead by example with high service levels and proactive customer handling.
• Familiar with manuals and SOPs applicable to the role.
• Manage patients and attendants efficiently.
• Ensure registrations are accurate and timely.
• Adopt a customer-centric approach in all interactions.
• Evaluate customer preferences and feedback to guide improvements.
• Follow cash/credit/corporate billing and hospital information system procedures.
• Communicate effectively with internal and external customers.
• Utilize Hospital Information System and EPABX systems proficiently.
• Stay groomed, punctual and compliant with company policies.
• Maintain awareness of QMS/EMS and DMP in hospital operations.
• Comply with safety, environmental and occupational policies.
• Ensure proper use of equipment and waste disposal procedures.
• Drive process improvements as KPI for better service.

Skills

Service orientation

Customer handling

Registration accuracy

Billing knowledge

Communication skills

HIS/EPABX usage

Punctuality & grooming

QMS & EMS awareness

Disaster management awareness

Safety & waste disposal

Education

Bachelor's Degree

Job description

• Noida 128 - Max Super Speciality Hospital

Posted On 26 Oct 2026

End Date 09 Nov 2026

Required Experience 3 - 4 years

Basic Section

No. Of Openings 1

Designation Patient Care Coordinator - Level 2

Employee Category Front Office

Skills

Skill

Required Qualification

Bachelor's Degree

Job Description

• To lead by example in exhibiting high levels of service orientation and proactive customer handling.
• To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
• Ability to handle Patients and attendants at Hospitals
• To ensure accurate and timely registrations.
• To be Customer centric in approach.
• Ability to evaluate and analyze Customer preference and feedback also guide efforts towards enhanced customer experience.
• To follow Cash / Credit / Corporate billing / discount, instructions and handle hospital information system efficiently.
• Ability to communicate with both Internal & External customers.
• To effectively utilize Hospital Information System, EPABX system and other software provided.
• To be well groomed, punctual & adhere to company policies and practices.
• To have complete orientation of QMS and EMS system of Hospital.
• To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
• To comply with the service quality Process, environmental & occupational issues & policies of the respective area.
• To comply with patient safety policy.
• To ensure safe utilization of equipment and proper waste disposal system.

IV. KEY PERFORMANCE INDICATORS

• Drive new initiatives for betterment of processes.