Financial Counselor - Front Office

MHC; India; On-site; INR 350,000 - 500,000; Full time

Job summary

MHC Noida Hospital is seeking a Front Office executive to enhance the patient and visitor experience. You will supervise the front office, ensure accurate billing and coordination with diagnostic and treatment teams to deliver high-quality service.

With 5–7 years of frontline experience and a Bachelor’s Degree, you will implement hospital policies, train staff, uphold QMS/EMS awareness, and ensure readiness for emergency patient handling while maintaining safety and smooth operations.

Qualifications

• Bachelor's Degree required.

Responsibilities

• Resolve day-to-day patient/visitor complaints and manage the Total Customer Experience.
• Supervise front office staff and ensure accurate patient invoicing and billing.
• Coordinate with diagnostic and treatment activities to maintain high service levels.
• Train front office team and ensure adherence to hospital policies.
• Ensure disaster management awareness and patient safety compliance.
• Maintain safe equipment usage and proper waste disposal practices.
• Ensure readiness for emergency patient handling by FO team.

Skills

Front Office

Education

Bachelor's Degree

Job description

• Noida 128 - Max Super Speciality Hospital

Posted On 26 Oct 2026

End Date 09 Nov 2026

Required Experience 5 - 7 years

Basic Section

No. Of Openings 1

Employee Category Front Office

Skills

Skill

Required Qualification

Bachelor's Degree

Job Description

• To resolve day to day patients / visitors complaints and manage the Total Customer Experience Questionnaires dissemination process.
• To achieve high customer satisfaction with Telecommunication services provided by Telephone Exchange personnel.
• To effectively implement policies, procedures through Front Office personnel.
• To daily supervise front office services and staffing.
• To ensure accurate patient invoicing, billing, refunds etc. and resolve all problems associated with patient billing.
• To ensure efficient functioning of Front Office personnel/ processes/ systems.
• To ensure FO Team awareness and readiness for emergency patient handling roles.
• To coordinate with diagnostic and treatment activities to achieve high customer satisfaction levels with services.
• To coordinate with medical staff and other departments on behalf of Front Office Team.
• To conduct & coordinate training programs for front office team.
• To be well groomed, punctual & adhere to company policies and practices.
• To have complete orientation of QMS and EMS system of Hospital.
• To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
• To comply with the service quality Process, environmental & occupational issues & policies of the respective area.
• To comply with patient safety policy.
• To ensure safe utilization of equipment and proper waste disposal system.
• MCI, hospital and nursing homes.

IV. KEY PERFORMANCE INDICATORS

• IPD Bill dispatch TAT within 4 days in 90% cases.
• PHP TAT as per the standards laid down in IMS & NABH Process in 90% cases.
• 95% Compliance with planned training by the department.
• Less than 1% error in billing and payment recovery