Patient care cordinator

MHC; India; On-site; INR 250,000 - 420,000; Full time

Job summary

MHC in Noida is seeking a Patient Care Coordinator - Level 2 to join our front office team. You will lead by example in service orientation and handle patients and attendants with a proactive approach, ensuring smooth registrations and cordial interactions across the hospital.

The role requires a Bachelor’s degree and 3–4 years of experience, with strong skills in Hospital Information System use, cash and billing processes, and collaboration with internal and external customers.

Qualifications

• Customer service orientation and proactive handling.
• Familiarity with hospital admin procedures.
• Ability to register patients accurately and on time.
• Communication with internal and external customers.

Responsibilities

• Lead by example in service orientation.
• Handle patient and attendant interactions at hospital.
• Ensure accurate and timely registrations.
• Operate Hospital Information System and EPABX systems.

Skills

Customer service

Education

Bachelor's Degree

Job description

• Noida 128 - Max Super Speciality Hospital

Posted On 26 Oct 2026

End Date 09 Nov 2026

Required Experience 3 - 4 years

Basic Section

No. Of Openings 1

Designation Patient Care Coordinator - Level 2

Employee Category Front Office

Skills

Skill

Required Qualification

Bachelor's Degree

Job Description

• To lead by example in exhibiting high levels of service orientation and proactive customer handling.
• To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
• Ability to handle Patients and attendants at Hospitals
• To ensure accurate and timely registrations.
• To be Customer centric in approach.
• Ability to evaluate and analyze Customer preference and feedback also guide efforts towards enhanced customer experience.
• To follow Cash / Credit / Corporate billing / discount, instructions and handle hospital information system efficiently.
• Ability to communicate with both Internal & External customers.
• To effectively utilize Hospital Information System, EPABX system and other software provided.
• To be well groomed, punctual & adhere to company policies and practices.
• To have complete orientation of QMS and EMS system of Hospital.
• To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
• To comply with the service quality Process, environmental & occupational issues & policies of the respective area.
• To comply with patient safety policy.
• To ensure safe utilization of equipment and proper waste disposal system.

IV. KEY PERFORMANCE INDICATORS

• Drive new initiatives for betterment of processes.