Parts Sales Assistant

JB Poindexter & Co; Bengaluru; On-site; INR 334,800 - 502,200; Full time

Job summary

JB Poindexter & Co in Bengaluru, India is looking for a Parts Sales Assistant to manage customer inquiries and support the sales team. This role involves handling phone and email communication, managing inboxes, and assisting with credit processing.

The ideal candidate will have a Bachelor’s degree in Supply Chain or Management, along with excellent communication and organizational skills. Proficiency in MS Office and familiarity with AS/400 system are essential.

Qualifications

• Bachelor’s in Supply Chain, Management or similar required.
• Proficiency with MS Office and AS/400 system is necessary.
• Excellent interpersonal, communication, analytical and organizational skills are a must.

Responsibilities

• Answer inbound phone calls and gather customer information.
• Monitor and manage all parts sales inboxes for timely responses.
• Respond promptly and accurately to customer email requests.
• Provide order updates including tracking numbers.
• Assist management with processing approved credits.

Skills

Customer communication

Analytical skills

Organizational skills

Interpersonal skills

Education

Bachelor’s in Supply Chain, Management or similar

Tools

MS Office

AS/400 system

Job description

Position Overview:

The Parts Sales Assistant is responsible for supporting administrative functions as directed by management. This role serves as the initial point of contact for customers via phone and email, ensuring all necessary information is accurately gathered and communicated to the appropriate Parts Sales Coordinator (PSC) to initiate the quote and order process. The position also supports customer inquiries, internal coordination, and credit processing activities.

Key Duties & Responsibilities:

• Customer Communication: Answer inbound phone calls related to parts sales, gather all relevant customer and order information, and route details to the appropriate Parts Sales Coordinator.
• Inbox Management: Monitor and manage all parts sales inboxes to ensure timely customer responses and accurate assignment to the correct PSC based on territory.
• Email Response: Respond promptly and accurately to customer and internal email requests in alignment with role expectations.
• Order Support & Status Updates: Provide customers with updates including tracking numbers and order status inquiries.
• Credit Processing Support: Assist management with the processing of approved credits, ensuring accuracy and proper documentation.
• Perform other duties as assigned to support the efficiency and effectiveness of the parts sales team.

Expertise Required:

• Bachelor’s in Supply Chain, Management or similar.
• Proficiency with MS Office and AS/400 system utilized to reference parts information.
• Ability to interpret a material requirement planning system.
• Excellent interpersonal, communication, analytical and organizational skills.

Code of Ethics:

JB Poindexter (India) Private Limited requires the highest standard of ethics in all business dealings, with customers, suppliers, advisors, employees, and authorities. This position shall actively ensure that his/her own activities and those of all employees within the project meet this obligation. JBPCO critical standards and procedures related to expected conduct are detailed on the company website. This position is expected to be familiar with these policies and ensure that they are implemented in all areas of control.