Parts Sales Assistant

JBPCO India; Bengaluru; On-site; INR 350,000 - 480,000; Full time

Job summary

JB Poindexter (India) Private Limited in Bengaluru is seeking a Parts Sales Assistant to support administrative functions, handle customer inquiries via phone and email, and coordinate with the Parts Sales Coordinator to initiate quotes and orders.

You will manage inboxes, provide order status updates, assist with credits processing, and support the parts sales team to ensure accurate information and timely service.

Qualifications

• Bachelor’s degree in Supply Chain, Management, or similar.
• Customer service experience.
• Proficiency with MS Office and AS/400 system utilized to reference parts information.
• Ability to interpret a material requirement planning system.
• Excellent interpersonal, communication, analytical and organizational skills.

Responsibilities

• Answer inbound calls related to parts sales and gather customer and order information.
• Monitor and assign inquiries via territory to the appropriate Parts Sales Coordinator.
• Respond promptly and accurately to customer and internal emails.
• Provide customers with updates including invoice requests, tracking numbers, and order status.
• Assist management with processing of approved credits and proper documentation.
• Perform other duties to support the parts sales team.

Skills

Customer service

Interpersonal skills

Communication

Analytical skills

Organizational skills

MS Office

MRP interpretation

Education

Bachelor’s degree in Supply Chain / Management

Tools

MS Office

AS/400

Job description

Company Overview

JB Poindexter (India) Private Limited is a subsidiary of J.B. Poindexter & Co., Inc., a privately held diversified manufacturing company forecasting $2.5B in annual revenue and 8,500 team members in 2025. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step‑vans, utility trucks, funeral coaches, limousines, pickup truck bed enclosures, precision machining, and expandable foam plastic packaging. For more information, visit www.jbpoindexter.com. JB Poindexter (India) Private Limited is the captive shared services unit of the J.B. Poindexter & Co., Inc. The company is wholly owned by J. B. Poindexter & Co., Inc. and is headquartered in Houston, Texas, USA.

Position Overview

The Parts Sales Assistant is responsible for supporting administrative functions as directed by management. This role serves as the initial point of contact for customers via phone and email, ensuring all necessary information is accurately gathered and communicated to the appropriate Parts Sales Coordinator (PSC) to initiate the quote and order process. The position also supports customer inquiries, internal coordination, and credit processing activities.

Key Duties & Responsibilities

• Customer communication: answer inbound phone calls related to parts sales, gather all relevant customer and order information, and route details to the appropriate Parts Sales Coordinator.
• Inbox management: monitor and manage all parts sales inboxes to ensure timely customer responses and accurate assignment to the correct PSC based on territory.
• Email response: respond promptly and accurately to customer and internal email requests in alignment with role expectations.
• Order support & status updates: provide customers with updates including invoice requests, tracking numbers, and order status inquiries.
• Credit processing support: assist management with the processing of approved credits, ensuring accuracy and proper documentation.
• Additional responsibilities: perform other duties as assigned to support the efficiency and effectiveness of the parts sales team.

Expertise Required

• Bachelor’s degree in Supply Chain, Management, or similar.
• Customer service experience.
• Proficiency with MS Office and AS/400 system utilized to reference parts information.
• Ability to interpret a material requirement planning system.
• Excellent interpersonal, communication, analytical and organizational skills.

Code Of Ethics

JB Poindexter (India) Private Limited requires the highest standard of ethics in all business dealings, with customers, suppliers, advisors, employees, and authorities. This position shall actively ensure that its own activities and those of all employees within the project meet this obligation. The company’s critical standards and procedures related to expected conduct are detailed on the company website. This position is expected to be familiar with these policies and ensure that they are implemented in all areas of control.