Partner Success Manager

Applyboard India Private Limited; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ApplyBoard is hiring a Manager, Partner Success in India to lead the Partner Success team, drive enrollment targets, and ensure top-tier service delivery for school partners. You will manage end-to-end processes, optimize workflows, and collaborate with cross-functional teams to achieve strategic goals.

You will own relationship management with partners, monitor KPIs, and coach staff to deliver consistent, high-quality outcomes across global operations, aligning with our growth and service

Qualifications

• Minimum Associate's Degree (Bachelor's preferred).
• 3-4 years of experience in customer experience or account management.
• 1+ years of experience in a people management role preferred.
• Strong operational ownership ability.
• Solid data analysis skills to identify areas of concern and opportunities.
• Ability to lead cross-functional teams toward enrollment goals.
• Skilled in relationship management, process optimisation, and performance coaching.
• High attention to detail, especially in fraud detection and quality assurance.
• Team leadership, coaching, and mentoring abilities.
• Familiarity with performance dashboards, Jira, and reporting systems.
• Excellent adaptability to work under pressure in a fast-paced environment.

Responsibilities

• Lead and mentor the Partner Success team to meet enrollment targets and KPIs.
• Own the full funnel from evaluations to submission and enrolment for designated schools.
• Develop strong relationships with partners and maintain an account management plan.
• Oversee onboarding, set timelines, and coordinate with internal teams for smooth operations.

Skills

Leadership

Account management

Data analysis

Cross-functional teamwork

People management

Jira

Reporting systems

Education

Associate's Degree

Bachelor's Degree preferred

Tools

Jira

Reporting systems

Job description

Manager, Partner Success ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Our six core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.

What you’ll be doing every day:

• 1. Leadership, Performance & KPIs: Achieve and exceed Partner and Business Unit Enrollment targets. Ensure the team meets Performance KPIs on a team and individual basis. Monitor and report on key operational KPIs related to school and sales performance. Monitor rejections and cancellations to meet or exceed targets. Monitor training completion and manage underperformance as needed. Collaborate closely with team members on daily tasks and projects, offering assistance, guidance, and mentorship where needed. Take ownership of task delegation within the team, ensuring deadlines are met. Maintain strong communication across the team, ensuring alignment with goals,priorities, and timelines. Monitor automation-related manual tasks and ensure they are being completed in a timely manner.
• 2. School Relationship, Application & Admissions Management: Own the full funnel journey of applications from evaluations to submission and enrolment, for assigned schools. Act as the single point of contact for all admission-related matters for the designated schools. Develop impactful relationships with Partners and maintain an Account Management plan. Ensure consistent follow-ups on applications based on each school’s preferred cadence and communication style. Lead new school onboarding: gather requirements, open dates, conduct pre-onboarding research, and participate in kickoff calls. Support the team by clarifying requirements and implementing any changes specific to each school. Complete school information research on content and requirements, and share the findings with the implementation team on the Knowledge Team. Ensure daily/frequent Intake System updates are updated to match the school's open and closed dates. Be the final escalation point to ensure A+ service quality is maintained across all partner interactions. Stay up to date on Partner information, industry trends, and government-related strategy.
• 3. Process Improvement & Documentation: Continuously experiment and optimize the application process to improve conversion and processing time. Source and implement all the latest Partner information within AB systems and tools (Requirements, Intakes, Partner and Program content, Fees, Process steps, etc.). Work and collaborate with the Knowledge Management Team to update ApplyAssist articles and create ideas to increase traffic through Assist to the platform. Work with PROM on updating existing processes that require optimization. Track and monitor the success rate of automation tools; identify areas for improvement and work with relevant teams to implement enhancements.
• 4. Internal Support & Ticket Resolution: Address Support/Knowledge Team tickets triaged to the team and ensure quick and complete resolution. Collaborate with Customer Support on Irregularities and compliance issues both from our school partners and recruitment partners. Engage regularly with the Sales team to understand the customer experience and opportunities and help to set expectations to ensure smooth overall operations and customer experience.

What You Bring to the Table:

• Minimum Associate's Degree (Bachelor's Degree preferred)
• 3-4 years of experience in customer experience or account management
• 1+ years of experience in a people management role preferred
• Strong operational ownership ability
• Solid data analysis skills to identify areas of concern and opportunities to support informed decisions
• Ability to lead cross-functional teams toward common enrollment goals.
• Skilled in relationship management, process optimisation, and performance coaching.
• High attention to detail, especially in fraud detection and quality assurance.
• Team leadership, coaching, and mentoring abilities
• Familiarity with performance dashboards, Jira, and reporting systems
• Excellent adaptability to work under pressure in a fast-paced and demanding environment, deliver work with high quality, and meet tight deadlines
• Excellent interpersonal skills and verbal and written communication skills
• Ability to work independently and as part of a team
• Ability to collaborate with internal teams and external partners
• Ability to work flexible hours to support global operations and stakeholder needs.

About ApplyBoard

ApplyBoard empowers students around the world to access international education. Our global team leverages cutting-edge technology to build innovative tools and share sector insights that support our network of international students and 1,500+ partner institutions. We've helped more than 1,300,000 students from over 180 countries with their study abroad journey so far, and we're just getting started.

Ready to join us? We’re grateful for your interest in joining the ApplyBoard team. However, only select applicants will be contacted for an interview. We may use artificial intelligence tools to support the hiring process, potentially while reviewing applications, analyzing resumes, or assessing applicant responses. These tools don’t replace human judgment, and final hiring decisions are made by our team members. If you’d like more information about how your data is processed, please contact us.

ApplyBoard welcomes applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.

Experience Level Mid Level