Partner Success Associate

Redington Limited; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

Redington Limited, a leading technology solutions orchestrator, seeks a Partner Success Associate for its Recommerce arm in Chennai. You will engage with channel partners, support sales opportunities, and manage partner requirements, ensuring timely communication on inventory, pricing, and orders.

Ideal candidates have 2–5 years in inside sales, partner management, or IT hardware sales, with strong communication and CRM proficiency.

Qualifications

• Bachelor's degree in Business, Commerce, Marketing, Technology, or related field.
• 2–5 years in inside sales, customer success, partner management, or IT hardware sales.
• Experience handling customer/partner relationships, quotations, follow-ups, sales coordination.
• Strong communication, relationship management, and follow-up skills.
• Proficient with CRM tools, spreadsheets, and email.

Responsibilities

• Build and maintain relationships with channel partners.
• Engage via calls, emails and follow-ups to understand requirements.
• Onboard and activate new resellers, system integrators.
• Provide regular updates on inventory, pricing, and order status.
• Prepare quotations and coordinate with internal teams to fulfill orders.
• Track opportunities, quotations, and orders in the CRM.

Skills

Inside sales

Partner management

Customer success

Telesales

IT hardware sales

Technology distribution

Education

Bachelor's degree

Tools

CRM tools

Spreadsheets

Email

Job description

Job Title: Partner Success Associate – Redington Recommerce

About the Team:

The Redington Recommerce team focuses on making quality technology more accessible through professionally refurbished devices and circular technology solutions. The team works with channel partners to drive sales of refurbished IT devices and develop sustainable business opportunities through trade-in, buyback, asset recovery, and IT Asset Disposition (ITAD) programs.

Key Purpose of the Job:

The Partner Success Associate will be responsible for engaging with existing and prospective channel partners, supporting sales opportunities, managing partner requirements, and driving repeat business for professionally refurbished IT devices.

The role will act as a key point of contact for partners, ensuring timely communication on inventory, pricing, product availability, quotations, and order status while working closely with internal teams to deliver a smooth partner experience.

Who We’re Looking For:

We are looking for a proactive and customer-focused professional with experience in inside sales, partner management, customer success, telesales, IT hardware sales, or technology distribution.

The ideal candidate should have strong communication and follow-up skills, the ability to build good partner relationships, and a commercial mindset to identify and convert business opportunities.

Your Role:

Partner Engagement & Relationship Management:

• Build and maintain strong relationships with existing and prospective channel partners.
• Engage with partners through calls, emails, digital channels, and regular follow-ups to understand their business requirements.
• Support the onboarding and activation of new resellers, system integrators, and other relevant partners.
• Maintain regular engagement with active and dormant partners to drive repeat business.
• Understand partner requirements related to product configuration, quantity, pricing, budget, warranty, availability, and delivery timelines.
• Share relevant inventory, new arrivals, product information, pricing, promotions, and business opportunities with partners.
• Support partners with product recommendations based on their requirements.
• Prepare and coordinate quotations in line with approved pricing and commercial guidelines.
• Follow up on quotations and open opportunities and support the conversion of enquiries into orders.
• Coordinate with product management, field sales, credit, finance, operations, and logistics teams to resolve partner requirements.
• Provide timely updates to partners on order status, product availability, delivery, and other relevant requirements.

Partner Success & Business Growth:

• Identify opportunities to increase partner engagement, activation, and repeat business.
• Track partner activity, enquiries, quotations, orders, and conversion.
• Understand reasons for lost opportunities and identify actions to improve partner experience and conversion.
• Proactively identify new business opportunities during partner interactions.
• Identify relevant opportunities for trade-in, buyback, asset recovery, and ITAD programs through partner conversations.
• Maintain accurate records of partner interactions, opportunities, quotations, follow-ups, and orders in the CRM or designated system.
• Monitor partner productivity, enquiry-to-order conversion, repeat business, and pending opportunities.
• Provide regular updates on partner activity, pipeline, and business performance.
• Ensure partner communications and commercial commitments are aligned with established internal processes.

You’re the Right Fit If You:

• Have a bachelor's degree in Business, Commerce, Marketing, Technology, or a related discipline.
• Have approximately 2–5 years of experience in inside sales, customer success, partner management, telesales, IT hardware sales, or technology distribution.
• Have experience in handling customer/partner relationships, quotations, follow-ups, and sales coordination.
• Have strong communication, relationship management, and follow-up skills.
• Are comfortable using CRM tools, spreadsheets, email, and other sales/business tools.
• Have basic knowledge of IT hardware, laptops, desktops, peripherals, configurations, and warranty terminology.
• Have a proactive, customer-focused, and result-oriented approach.

Core Competencies:

• Lead & Opportunity Management
• IT Hardware Knowledge

Behavioral Skills:

• Strong communication and interpersonal skills
• Relationship-building skills
• Proactive and positive approach
• Problem-solving ability
• Ownership and accountability
• Adaptability and learning agility
• Collaboration and teamwork

About Redington

Redington is one of the largest technology solutions orchestrators across India, the Middle East, and Africa. Today, we are a $11.8 billion organization with strong foundations in distribution, cloud, cybersecurity, and emerging technologies.

We are evolving from a successful legacy business into a next-generation technology enablement powerhouse—unlocking new revenue streams, transforming our operating model, and building an enterprise that is more digital, more agile, and future-ready.

Redington is recognized for its:

• Deep and extensive distribution network
• Strong presence in high-growth emerging markets
• Unmatched breadth of technology ecosystem partnerships

We encourage applicants who may not meet 100% of the requirements but are passionate about the role and eager to grow with us. You may still be the right fit for this or other opportunities at Redington.