Partner Solutions Architect (India GSI)

WinsAbove; Bengaluru; On-site; INR 15,000,000 - 25,000,000; Full time

Benefits offered by this job

Generous global benefits

Stock equity options (RSUs)

Continuous professional development

Job summary

WinsAbove is looking for a Partner Solution Architect to support technical initiatives within the Channels & Alliances business segment. The successful candidate will collaborate with internal teams and partners to enhance the quality of service provided to clients.

This role requires 10-15 years of experience in a technical role with strong skills in cloud migration and observability tools. Benefits include stock options and a strong onboarding program.

Qualifications

• 10-15 years of experience in a customer/partner facing technical role.
• Solid technical grounding in IT Development or Operations.
• Hands-on experience with cloud platforms and observability tools.

Responsibilities

• Ensure successful onboarding and training of partner resources.
• Advocate for partners’ technical concerns within internal teams.
• Collaborate with product management to prioritize new features.

Skills

Technical problem-solving

Customer-centric communication

Presentation skills

Analytical skills

Tools

Datadog

AWS

Docker

Terraform

Job description

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel.

We value office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
• Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
• Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
• Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
• Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
• Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.

Who You Are:

• Possess a solid technical grounding with hands‑on experience of IT Development and/or Operations
• Has a demonstrable track‑record and never‑ending passion for learning; successful candidates for this position typically have 10‑15 years of experience in a customer or partner facing technical role
• A self‑starter, tech‑savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom;
• Confident presentation skills
• Desired hands‑on experience in two or more of the following areas:
  • Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
  • Public Cloud: AWS, Azure, GCP, or Alibaba
  • Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
  • Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
  • Config Mgmt: Terraform, Ansible, Puppet, Chef
  • CI / CD: Jenkins, Gitlab
• Bonus Points:
  • Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.)
  • Previous experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM)
  • Previous experience with root‑cause‑analysis, troubleshooting, debugging

Benefits and Growth:

• Best‑in‑breed onboarding
• Generous global benefits
• Intra‑departmental mentor and buddy program for in‑house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

#LI-Hybrid

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.