Partner business manager - Print

HP; Kolkata District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

HP in India is seeking an enterprise account manager to oversee a portfolio of key client accounts, understand their business needs, and drive growth through strategic plans and cross-functional collaboration.

You will manage pipelines, pursue upsell opportunities, ensure contract renewals, and report on performance with data-driven insights, working with marketing, support, and product teams to deliver value.

Qualifications

• Four-year or graduate degree in Sales, Marketing, Business Administration or related discipline.
• Typically 2–4 years of work experience in customer relationship management or account management.

Responsibilities

• Manages a portfolio of key client accounts and develops understanding of each client's business needs, goals, and challenges.
• Collaborates with clients to conduct needs assessments and identify upsell/cross-sell opportunities.
• Develops and executes account business plans to grow the organization’s business.
• Works with marketing, customer support, and product development to ensure a unified approach.
• Uses data-driven insights to track account performance and guide strategy.
• Maintains sales pipeline and achieves revenue and margin quotas via margin management.
• Focuses on customer retention and timely contract renewals to ensure ongoing revenue.
• Stays updated on offerings and industry trends to provide insights and solutions.
• Provides regular management reports on performance, growth, and client satisfaction.
• Participates in training to improve account management and sales skills.

Skills

Account Management

Business Development

Sales Management

Sales Strategy

Cross-Selling

Customer Relationship Management

Sales Process

Sales Prospecting

Upselling

Value Propositions

Sales Territory Management

Education

Bachelor's degree in Sales, Marketing, Business Administration

Tools

Salesforce

Job description

Description

• This role is responsible for managing enterprise client accounts, understanding their needs, and driving growth. The role creates strategic plans, coordinates with various teams, and leverages data-driven insights to support decision-making. The role manages sales pipelines, ensures customer retention and contract renewals, and provides regular updates to management.

Job Summary

• This role is responsible for managing enterprise client accounts, understanding their needs, and driving growth. The role creates strategic plans, coordinates with various teams, and leverages data-driven insights to support decision-making. The role manages sales pipelines, ensures customer retention and contract renewals, and provides regular updates to management.

Responsibilities

• Manages a portfolio of key client accounts and develops a deep understanding of each client's business needs, goals, and challenges.
• Collaborates with clients to conduct thorough needs assessments and identify upsell and cross-sell opportunities to meet client needs.
• Develops and executes account business plans including transactional and strategic initiatives to grow the organization’s business.
• Works closely with cross-functional teams, including marketing, customer support, and product development, to ensure a unified approach to serving clients.
• Utilizes data-driven insights to track account performance and identify trends to make decisions about account strategy.
• Builds and maintains sales pipeline activity while achieving and/or exceeding revenue and margin quotas using margin management techniques.
• Focuses on customer retention and timely contract renewals to ensure ongoing revenue for the organization.
• Stays updated on the organization’s offerings as well as industry trends to offer insights and solutions that align with clients' needs.
• Provides regular reports to management on account performance, revenue growth, client satisfaction, and other relevant metrics.
• Participates in training sessions to improve skills and knowledge in account management, sales techniques, industry trends, and client relationship management.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in customer relationship management, account management, or a related field or an advanced degree with little or no work experience.

Preferred Certifications

NA

Knowledge & Skills

• Account Management
• Business Development
• Business Planning
• Business To Business
• Cross-Selling
• Customer Relationship Management
• Finance
• Market Share
• Marketing
• Merchandising
• Product Knowledge
• Sales Management
• Sales Process
• Sales Prospecting
• Sales Strategy
• Sales Territory Management
• Salesforce
• Selling Techniques
• Upselling
• Value Propositions

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

• Responds to routine issues within established guidelines.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job

Sales

Schedule

Full time

Shift

No shift premium (India)

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"