Partner and Customer Enablement Lead

Jobgether SRL; India; On-site; INR 1,890,000 - 2,225,000; Full time

Benefits offered by this job

Remote/UTC time flexibility

40% international travel

Contract: 1-year with extension

Job summary

Lever, Inc. is seeking a Partner and Customer Enablement Lead based in India. You will drive enablement, coaching, and training across international programmes with a focus on LMICs, ensuring training quality and measurable outcomes.

You will coach partner trainers, cascade learning, and collaborate across product, data, programme management, support, and communications while traveling up to 40% to support health technology programmes across countries.

Qualifications

• Teaching or training qualification with at least 2 years of experience.
• Experience training teams remotely in low- and middle-income countries.
• Strong understanding of software products, configuration processes, and customer adoption in practice.
• Experience managing customer or partner relationships and driving programmes to outcomes.
• Excellent coaching, facilitation, and capability-building skills.
• Ability to observe, provide feedback, and maintain quality standards beyond direct reports.
• Strong communication and presentation skills for technical concepts to non-technical audiences.
• Adapt communication/training to varying literacy and digital literacy levels.
• High data literacy to monitor engagement/outcomes and translate findings into interventions.
• Excellent programme, project, and time-management skills.
• Ownership and autonomy in self-managed settings.
• Collaborative, team-oriented mindset with willingness to support shared objectives.
• Experience in customer success/enablement within software.
• Experience with Train-the-Trainer and cascade training models including QA.
• Experience configuring software for operational/clinical workflows is a plus.
• Familiarity with LMS or in-app learning environments is beneficial.
• Eye health/clinical background or knowledge of screening/referral pathways is advantageous.
• Additional language skills for international geographies are advantageous.
• Interest in using technology/data to improve health outcomes.

Responsibilities

• Lead onboarding, enablement, and in-country software user training using digital and non-digital assets.
• Demonstrate and facilitate training beyond self-directed learning.
• Support field visits and align partners with software releases and updates.
• Maintain knowledge of software capabilities and train new team members.
• Coach and develop trainers to enable independent training delivery.
• Quality-assure Train-the-Trainer and cascade models via observation and data feedback.
• Monitor adherence to protocols and intervene when needed.
• Contribute to OKRs and quarterly reporting with insights.
• Participate in programme design workshops and translate designs into software configurations.
• Review configuration requests to protect data integrity and propose compliant alternatives.
• Validate workflows with stakeholders before rollout.
• Own software adoption outcomes and monitor usage and outcomes.
• Identify adoption vs. protocol issues and intervene with coaching or escalation.
• Act as SME for training materials and quality.
• Gather partner feedback and translate into learning/assets/product changes.
• Triage partner queries and manage SLAs with escalation as needed.
• Manage multiple country programmes with capacity planning.
• Maintain enablement plans, timelines, and progress using project tools.
• Represent the organisation at industry events and support partner engagement.
• Own workload and contribute to team goals through knowledge sharing.

Skills

Teaching/Training

Remote training (LMICs)

Software adoption

Stakeholder management

Coaching & facilitation

Communication skills

Data literacy

Program management

Ownership & accountability

Train-the-Trainer

Software configuration

LMS knowledge

Education

Teaching or training qualification

Tools

LMS platforms

Data analytics tools

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner and Customer Enablement Lead based in India.

This role sits within a global Training & Support function focused on helping partners and software users adopt technology confidently and effectively.
You will lead enablement, coaching, training, and quality assurance across international programmes, with a particular focus on low- and middle-income countries.
The position combines customer enablement, programme delivery, software configuration, data-informed quality management, and stakeholder engagement.
You will coach partner trainers to independently cascade learning while ensuring training quality and programme outcomes remain consistently high.
The role offers significant ownership, with responsibility for identifying adoption gaps, improving user behaviour, and driving measurable outcomes.
You will collaborate across product, data, programme management, support, and communications teams in a distributed and mission-driven environment.
With up to 40% international travel, this is an opportunity to make a tangible impact through technology-enabled health programmes across multiple countries.

Accountabilities

• Lead structured onboarding, enablement, and in-country Software User Training using established digital and non-digital learning assets.

• Deliver demonstrations and hands-on facilitation where additional support is needed beyond self-directed learning.

• Support field monitoring visits and help partners stay aligned with software releases and product updates.

• Maintain strong internal knowledge of evolving software capabilities and train new team members on relevant platforms.

• Coach and develop core teams, lead trainers, Partner-as-Trainer representatives, and Training Consultants to enable effective independent training delivery.

• Quality-assure Train-the-Trainer, Partner-as-Trainer, and subsequent cascade models through observation, remote monitoring, certification frameworks, and data-informed feedback.

• Reinforce screening and referral protocols through remote monitoring, identify quality issues early, and intervene with coaching or corrective action.

• Contribute quality findings and trends to organisational and team OKRs and quarterly reporting.

• Participate in programme design workshops, lead configuration activities, and translate agreed operational designs into accurate software configurations.

• Challenge configuration requests that could compromise data integrity and work with relevant technical and programme stakeholders to identify compliant alternatives.

• Validate and test workflows with programme managers, IT leads, and partner stakeholders before training and rollout.

• Own software adoption and behaviour-change outcomes by monitoring usage, engagement, referral outcomes, screening practices, and other programme indicators.

• Distinguish adoption challenges from protocol, capability, or operational issues and intervene through coaching, configuration reviews, protocol reinforcement, or escalation.

• Act as a subject matter expert, reviewing training materials for accuracy, scalability, and field deliverability.

• Gather partner feedback systematically and translate recurring themes into improvements to learning assets, configuration standards, or product development.

• Own and triage partner queries, tickets, bugs, and enhancement requests, resolving first-line issues within agreed SLAs and escalating appropriately.

• Manage multiple country programmes and internal projects simultaneously, maintaining realistic capacity plans and proactively identifying conflicts or dependencies.

• Maintain enablement plans, timelines, dependencies, meeting records, ownership, and progress through structured project management tools.

• Represent the organisation at relevant industry events and support clear external messaging and partner engagement.

• Take full ownership of workload, decisions, delivery quality, and outcomes while contributing to shared team goals through knowledge sharing and peer support.

Requirements:

• Teaching or training qualification with at least 2 years of experience as a teacher, trainer, or facilitator.

• Demonstrable experience training teams remotely in low- and middle-income countries.

• Strong understanding of software products, configuration processes, and how customer adoption works in practice.

• Demonstrable experience managing customer or partner relationships, setting expectations, and driving programmes toward stronger outcomes.

• Excellent coaching and facilitation skills, with the ability to build lasting capability in others.

• Confidence observing professional practice, providing developmental feedback, and maintaining quality standards with individuals outside your direct management line.

• Excellent communication and presentation skills, including the ability to explain technical concepts to non-technical audiences.

• Ability to adapt communication and training approaches to different levels of literacy, digital literacy, English proficiency, and cultural context.

• Strong data literacy, with the ability to monitor engagement and outcomes, identify meaningful trends, and translate findings into appropriate interventions.

• Excellent programme, project, organisation, and time-management skills.

• High personal ownership and accountability, with the ability to work independently and reliably in a self-managed environment.

• Collaborative, team-oriented approach with a willingness to support colleagues and shared objectives.

• Scalability mindset and comfort working in evolving environments.

• Experience in customer success, customer enablement, or technical account management within a software organisation is desirable.

• Experience with Train-the-Trainer or other cascade training models, including quality assurance, is advantageous.

• Experience configuring software for operational or clinical workflows is a plus.

• Familiarity with digital learning platforms such as LMS or in-app learning environments is beneficial.

• An eye health or clinical background, such as optometry, or knowledge of screening and referral pathways is desirable but not required.

• Additional language skills relevant to international partner geographies are advantageous.

• A strong interest in using technology and data to improve health programme outcomes is beneficial.

Benefits:

• Full-time, 1-year contract with the possibility of extension.

• Remote working arrangement within the specified timezone range of UTC -1 to UTC +5.

• Flexible working hours, with collective daily overlap from 11:00 to 16:00 UTC.

• Approximately 40-hour working week.

• Up to 40% international travel, including opportunities to work directly with programmes and partners across multiple countries.

• Salary benchmarked against local market ranges by jurisdiction.

• Published annual salary benchmarks include 1,890,000–2,225,000 INR for India, 11,000,000–13,400,000 NGN for Nigeria, 3,418,000–4,020,000 PKR for Pakistan, and 3,288,000–3,868,000 KES for Kenya.

• Opportunity to contribute to technology-enabled health programmes with tangible international impact.

• Distributed, multidisciplinary, and collaborative working environment.

• High level of ownership, accountability, and autonomy in the role.

• Opportunity to work across training, customer enablement, software, data, programme management, and product functions.

• Exposure to international programmes and diverse professional and cultural environments.

• Commitment to equal opportunity, diversity, inclusion, and a supportive team culture.

• Video-based recruitment process with potential interviews, pre-screening questions, presentations, and project-based assessments depending on the role.