Packaged/SaaS Application Engineer

Accenture in India; Nagpur District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Accenture in India is seeking a Packaged/SaaS Application Engineer to configure and support packaged or SaaS applications, aligning features with business needs while ensuring stability and performance. You will work with standard tools and low-code platforms, manage releases, and collaborate with teams to deliver scalable solutions.

The role emphasizes configuring ServiceNow HAM, integrating with other systems, and participating in release management within a SaaS environment.

Qualifications

• Must have 3+ years of experience with ServiceNow Hardware Asset Management (HAM).
• Experience configuring and customizing ServiceNow applications.
• Familiar with APIs and integration techniques to connect ServiceNow with other systems.
• Knowledge of release management in SaaS environments.

Responsibilities

• Configure and support packaged or SaaS applications to tailor features.
• Manage application releases and ensure stability and performance.
• Collaborate with cross-functional teams to gather requirements and implement enhancements.
• Monitor performance and troubleshoot issues to maintain system functionality.
• Document configuration changes and maintain records of modifications.

Skills

APIs & integration

Low-code platforms

Release management

Problem solving

Team collaboration

Education

15 years education

Tools

ServiceNow HAM

ServiceNow platform

Job description

Project Role :

Packaged/SaaS Application Engineer

Project Role Description :

Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills :

ServiceNow Hardware Asset Management (HAM)

Good to have skills :

NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time education

Summary:

As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. Daily activities also involve utilizing standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across various components. Collaboration with different teams to monitor system health and address any operational challenges is an integral part of the workday.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to gather requirements and implement application enhancements.
• Monitor application performance and troubleshoot issues to maintain optimal system functionality.
• Document configuration changes and maintain detailed records of system modifications.
• Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow Hardware Asset Management (HAM).
• Experience with configuring and customizing ServiceNow applications to meet business needs.
• Familiarity with APIs and integration techniques to connect ServiceNow with other enterprise systems.
• Ability to use low-code platforms for rapid application development and deployment.
• Strong problem-solving skills to identify and resolve application issues efficiently.
• Understanding of release management processes and version control within SaaS environments.

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow Hardware Asset Management (HAM).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.