Package Specialist-Salesforce Technical Operations

IBM; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IBM Bengaluru is seeking a Package Specialist for Salesforce Technical Operations to deliver 24x7 application support, monitor jobs, and manage platform upgrades. You will handle code migration, user administration, and ensure synchronized functionality across environments.

Join a global IBM Consulting team, collaborate with IT and business stakeholders, and apply ITIL-aligned practices to incident, change, and release management in a dynamic hybrid cloud environment.

Qualifications

• Experience with Salesforce application monitoring using logs, admin console, or AI Ops.
• Experience managing code migration across environments and recording changes.
• Experience handling the incident lifecycle from identification to closure.
• Experience performing user administration tasks such as creating or modifying accounts and passwords.
• Experience implementing platform upgrades and regression testing.

Responsibilities

• Monitor applications and manage the incident lifecycle until resolution.
• Manage code migrations across environments and log configuration changes.
• Perform user administration tasks including account creation and password resets.
• Ensure performance through proactive maintenance and upgrades.
• Gather metrics on tasks, incidents, and environment changes.

Skills

Salesforce Application Support

Code Migration and Management

Incident Lifecycle Management

User Administration

Platform Upgrade Implementation

Education

Master's Degree

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As a Package Specialist for Salesforce Technical Operations, you will perform application support and management tasks to ensure continued and synchronized functionality. This role involves providing 24x7 application support coverage, implementing platform upgrades, and performing user administration tasks.

Your Primary Responsibilities Will Include

• Application Monitoring and Support: Perform application monitoring for jobs and processes using direct access of logs and platform admin console or use of tools like AI Ops. Manage the incident lifecycle and own it until closure and satisfaction of originator.
• Code Migration and Management: Manage code migration across environments to ensure continued and synchronized functionality. Keep a record of configuration changes and schedule application updates.
• User Administration: Perform user administration tasks like creation, deletion, modification, profile updates, password resets, etc.
• Performance Maintenance: Ensure application performance to expected levels through proactive and preventive maintenance.
• Metrics and Reporting: Prepare and collate metrics of tasks, incidents, and environment change actions performed.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Salesforce Application Support: Experience with application monitoring using logs, platform admin console, and tools like AI Ops to identify and resolve issues.
• Code Migration and Management: Experience with managing code migration across environments, ensuring continued and synchronized functionality, and maintaining records of configuration changes.
• Incident Lifecycle Management: Experience with managing the incident lifecycle, owning incidents until closure, and ensuring originator satisfaction.
• User Administration: Experience with user administration tasks, including creation, deletion, modification, profile updates, and password resets.
• Platform Upgrade Implementation: Experience with implementing platform upgrades and performing regression testing to ensure smooth operations.

Preferred Technical And Professional Experience

• Exposure to ITIL Framework: Familiarity with ITIL framework for incident, problem, and change management is beneficial for this role.
• Knowledge of Salesforce APIs: Understanding of Salesforce APIs and their usage in integration with other applications is advantageous.
• Familiarity with Agile Methodologies: Exposure to agile methodologies and version control systems can be helpful in managing code migration and deployment.