OTC Sr POP Analyst

Versigent; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Versigent is seeking a Senior OTC Analyst to independently lead end-to-end price implementation and order management for a designated customer portfolio. You will validate complex orders, perform advanced pricing updates in SAP, and ensure audit-ready documentation within the ServiceNow platform.

A proactive specialist will identify systemic issues, drive root-cause analysis, and mentor junior team members.

Qualifications

• Strong analytical skills with ability to drive corrective actions
• End-to-end OTC cycle understanding and governance
• Mentoring and coaching junior team members
• Cross-functional collaboration and stakeholder management

Responsibilities

• Lead end-to-end price implementation and order processing for designated client portfolio
• Validate complex orders, update pricing in SAP, and ensure data accuracy
• Prepare audit-ready reports consolidating data from SAP, Platform PaaS, and customer portals
• Develop SOPs and drive process improvements, automation, and standardization
• Collaborate with Sales, Finance, IT and other teams to resolve issues and ensure smooth OTC operations

Job description

Role Overview

Independently lead and oversee end‑to‑end price implementation and order management processes for a designated customer portfolio, ensuring consistently high accuracy, compliance, and operational excellence. Act as a subject matter expert within the OTC area,providingadvanced guidance, mentoring, and support to junior and mid‑level team members.

Take full ownership of complex price updates in SAP, perform advanced order validation, and ensure comprehensive and audit‑ready documentation withintheServiceNow. A senior specialist proactivelyidentifiessystemic issues, drives root‑cause analysis, and leads cross‑functional collaboration to resolve discrepancies and enhance process stability.

The role includes initiating and leading process improvements, contributing to automation and standardization efforts, and partnering with stakeholders across functions to strengthen end‑to‑end OTC performance. A Senior OTC Analyst is expected to challenge existing processes, propose data‑driven solutions, and support strategic initiatives that elevate overall service quality and business impact.

DUTIES AND RESPONSIBILITIES:

1) Price Implementation & Order Processing

• Independently lead, coordinate, and supervise the full lifecycle of pricing and order handling processes, including:
• managing,validating,andoptimizingcontract handling downloaded from customers’ online portals (B2B and others), ensuring data accuracy and compliance
• performing advanced validation of customer orders,identifyingexceptions, misalignments, and risks against approved pricing databases and commercial agreements
• coordinating and executing complex price updates and changes in SAP, working closely with Sales, Finance, and Pricing teams
• reviewing, creating, andmodifyingdocuments in SAP and Platform PaaS, ensuring high-quality data, traceability, and audit readiness
• ensuring strict adherence to Versigent procedures, governance requirements, and operational standards, including interpreting guidelines and recommending improvements
• independently prepare, analyze, andmaintainregular and ad‑hoc reports by consolidatingdata from SAP,Platform PaaS, and customer portals;identifytrends and discrepancies, present insights to stakeholders, and support decision‑making with clear, data‑driven summaries.
• independently preparing, analyzing, andmaintainingregular and ad hoc reporting, consolidatingdata from SAP, Platform PaaS, and customer portals( identifyingtrends, gaps, and process deviations, delivering insights and recommendations to operational and managerial stakeholders, supporting strategic decision making with clear, data-driven conclusions)
• Ensure accuracy,provideexpert guidance, and prevent operational risks
• Strengthen compliance, governance, and cross-functional collaboration
• Drive process enhancements & mentor others

2) Operational Support & Client Portfolio Handling

• Lead and strategically manage the assigned client portfolio, ensuring operational excellence, service continuity, and proactive issue prevention.
• Drivetimelyand high‑quality execution of tasks,monitoringprogress,maintainingtransparent status reporting, and addressing risks before theyimpactoperations.
• Identify, lead, and implement process improvements, including automation and workflow optimization, resolving complex operational issues with minimaloversight..
• Develop, standardize, andmaintainSOPs, ensuring cross-functional alignment, compliance with governance standards, and consistent adoption across the team.

3) Process Compliance & Governance

• Uphold and promote Versigent values, ethics, confidentiality standards, and governance principles, acting as a role model for operational integrity and compliance.
• Provide audit‑ready,accurate, andtimelyinformation to internal and external auditors, ensuring full transparency of processes and supporting effective audit outcomes.
• Proactively elevate high‑impact, cross‑functional, or out‑of‑scope issues, drivingtimelyresolutions, mitigating operational risks, andadvisingleadership on preventive measures.

4) Collaboration & Communication

• Collaborate effectively with Sales, Finance, Customer Service, IT, and other Versigent teams to resolve operational issues and ensure seamless process flow.
• Communicate clearly and proactivelyregardingstatus, blockers, and next steps,maintainingstrong working relationships;escalate matters exceeding role responsibilities to the Team Leaderin a timely manner.
• Participate in cross‑training activities to ensure adequate coverage during colleagues’ absences and support business continuity.
• Execute tasks and instructions assigned by the Team Leader, ensuring high‑quality delivery and adherence to operational standards.

5) Continuous Improvement & Development

• Identifyand lead process improvement initiatives, proactively sharing insights and recommendations with the TeamLeaderand driving the implementation of approved changes.
• Support and co‑lead operational and automation initiatives,identifyingopportunities to streamline workflows and enhance efficiency across the OTC process.
• Actively develop advancedexpertiseacross pricing and the full OTC flow, contributing to training sessions, knowledge exchange, and cross‑functional capability building.
• Provide expert-level support to the team, sharing knowledge, mentoring colleagues, and onboarding new team members to ensure consistent process understanding and high performance.

Basic Requirements (R – required, P – preferred):

Education & Experience

• Bachelor’s degree in Finance, Accounting, Economics, or related field (R)
• 3+ years of experience in OTC, AR, billing, or accounting within a multinational environment (R)
• Experience in Shared Service Center/GBS environment (R)
• Experience supporting audits, reconciliations, or financial reporting (R)

Technical Skills

• Strong understanding of accounting principles, AR processes, and end-to-end OTC cycle (R)
• Advanced proficiency in MS Excel (R)
• Hands‑on experience with SAP or similar ERP systems (R)
• Advanced ability to work with customer portals, e‑invoicing tools, and government platforms (R)
• Strong analytical skills with the ability to interpret financial data and drive corrective actions (R)
• Knowledge of EDI/SBI flows and related controls (R)

Soft Skills

• Strong command of English in both written and spoken form (R)
• Excellent communication and negotiation skills (R)
• High accuracy, ownership mindset, and ability to work independently (R)
• Strong problem‑solving skills with ability to lead root cause analysis, implement improvements (R)
• Ability to manage deadlines, competing priorities, and operational pressures (R)
• Strong stakeholder management and cross-functional collaboration skills (R)
• Ability to mentor junior team members and support team capability development (R)

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