OTC Analyst

Versigent; Pune District; On-site; INR 700,000 - 900,000; Full time

Job summary

Versigent seeks an OTC Analyst to independently manage cash collections and disputes for a defined customer portfolio in our EMEA operations. You will ensure timely collections, analyze overdue items, and partner with internal teams to resolve issues and maintain accurate AR balances.

The role emphasizes attention to detail, process discipline, and cross-functional collaboration with Sales, Finance, Billing, and Customer Service to improve collection effectiveness and cash flow stability.

Qualifications

• 1+ year of OTC, collections, disputes, or AR experience.
• Strong analytical and email/communication skills.
• Knowledge of billing and payment processes is a plus.

Responsibilities

• Manage assigned customer accounts end-to-end with timely follow-ups.
• Collaborate with Cash Application and Billing for a complete account view.
• Prepare cash collection forecasts, highlight risks, escalate as needed.
• Review overdue items and initiate targeted collection actions.
• Document Promise to Pay commitments and maintain dispute cases.
• Communicate with customers to resolve payment issues and invoices.
• Support reconciliation of ledgers and dispute records.
• Prepare reports (past-due aging, forecasting) for leadership.

Skills

MS Office

Analytical skills

Tools

SAP

Job description

Role Overview:

The OTC Analyst is responsible for independently managing cash collections, resolving complex customer disputes, and maintaining accurate accounts receivable balances for a defined portfolio of key customers. This position plays a critical role in the Order‑to‑Cash (OTC) cycle by ensuring timely collections, analyzing overdue items, driving effective dispute resolution, and partnering with internal and external stakeholders. Strong execution in this role supports cash flow stability, reduces financial risk, and strengthens customer relationships across Versigent’s EMEA operations.

Duties and Responsibilities:

1) Collections & Dispute Operations:

• Manage assigned customer accounts end‑to‑end, ensuring timely follow‑ups and effective resolution of open items.
• Work closely with Cash Application and Billing teams to maintain a holistic view of customer account activity.
• Prepare accurate cash collection forecasts, highlight risks, and escalates issues proactively.
• Review past‑due and current‑due items using HRC and initiate targeted collection actions.
• Secure and document “Promise to Pay” commitments in HRC.
• Communicate with customers via email, portals, and HRC to resolve payment issues, clarify invoice details, and negotiate next steps.
• Investigate overdue items and initiate actions to ensure collection of unpaid balances.
• Manage overdue receivables using the HRC Collections Workflow and support cycle‑time improvement.
• Monitor, track, and elevate broken promises in accordance with escalation protocols.
• Gather remittances from customers and provide necessary details to Cash Application.
• Support Cash Application in payment matching, clarifications, and reconciliation of customer accounts.
• Prepare key reports (past‑due aging, forecasting, collection notes) for team reviews and leadership updates.
• Identify and recommend opportunities for process improvements and improved customer account performance.
• Participate in customer calls and provide timely updates on account status.
• Provide documentation required for internal and external audits.
• Execute manual dunning activities and send Statements of Account (SOA) to customers.
• Prepare and submit write‑off proposals for business unit approval in line with company procedures.
• Review incoming claims/deductions and gather supporting documents to validate their accuracy.
• Build dispute cases (e.g., price discrepancies, shortages) and update reason codes in internal systems.
• Validate data from internal systems and customer documents to determine appropriate resolution paths.
• Respond to disputes professionally, ensuring accuracy, clarity, and timely closure.
• Escalate disputes or claims where timely feedback has not been provided.
• Partner with internal departments (Sales, Customer Service, Billing, Logistics) to resolve disputes efficiently.
• Participate in continuous learning activities and internal training sessions.
• Drive implementation of at least one Lean initiative or improvement project within the OTC process.

2) Financial Control & Reporting:

• Ensure compliance with Versigent policies, procedures, and internal control requirements.
• Support leadership in actions that improve overall cash collection efficiency.
• Plan, organize, and manage assigned customer portfolios with accountability.
• Act as a primary Point of Contact (POC) for assigned customers or internal stakeholders.
• Ensure accurate categorization and confidentiality of customer data.
• Uphold Versigent’s values and ethics in all OTC process activities.
• Prepare and deliver documentation for internal and external audits.
• Support reconciliation of accounting ledgers, customer balances, and dispute records.

3) Process Excellence & Continuous Improvement:

• Updating and maintaining Standard Operating Procedures (SOPs).
• Address process-related questions and support continuous improvement initiatives.
• Identify and participate in improvement opportunities within collections or dispute processes and propose solutions.
• Support or lead smaller automation or efficiency initiatives (e.g., reporting simplification, HRC enhancements).
• Participate in cross-functional projects and improvement sessions as assigned.

4) Stakeholder Collaboration:

• Demonstrate strong business partnering skills with internal teams and external customers.
• Communicate and coordinate effectively with Sales, Finance, Billing, Customer Service, and third‑party teams.
• Build and maintain strong professional relationships to support timely issue resolution.
• Represent the OTC function professionally during cross‑functional calls and meetings.

5) Other Responsibilities

• Perform additional tasks assigned by the Team Leader or Manager in support of OTC operations.

Basic Requirements (R – required, P – preferred):

Education & Experience

• Above 1 year of experience in OTC, Collections, Disputes, or AR processes (R)
• Experience with bad debt reserves and write‑off procedures (P)
• Experience executing at least one OTC improvement project within the last two years (P)
• Knowledge of billing and payment regulations across EMEA (P)

Technical Skills

• Strong MS Office skills: Excel, Word, PowerPoint, SharePoint (R)
• Strong knowledge of SAP or another ERP platform (P)
• Strong analytical skills and ability to make decisions using limited information (R)

Soft Skills

• Effective customer relationship and business partnering skills (R)
• Strong organizational skills; detail‑oriented and results‑driven (R)
• Strong written and verbal communication skills; very good command of English (R)
• Active listening, negotiation, and conflict‑resolution capabilities (R)

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Versigent is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.