OTC Price and Order Processing Analyst

Aptiv; Pune District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Versigent is seeking a mid-level OTC/operations specialist to independently manage price implementation and order processing for assigned clients. You will update prices in SAP, validate orders, and document in ServiceNow while maintaining high accuracy and governance.

Collaboration with Sales, Finance, IT, and Customer Service is essential to drive process improvements and ensure service continuity. The role emphasizes data-driven insights, adherence to internal procedures, and proactive issue

Qualifications

• Secondary education or higher is required.
• Over 1 year of OTC/operations experience.
• Experience in a multinational company, preferably in a Shared Service Center.

Responsibilities

• Price implementation & order processing end-to-end.
• Validate customer orders against pricing database and commercial offers.
• Update client prices in SAP in coordination with sales.
• Prepare and maintain reports from SAP, ServiceNow and customer portals.
• Collaborate with Sales, Finance, Customer Service, IT and other teams to resolve issues and improve workflows.

Skills

Stakeholder communication

Organizational skills

Attention to detail

Data analysis

English communication

Teamwork

Confidentiality

Education

Secondary education

Higher education

OTC/operations experience

Tools

SAP

ServiceNow

Online portals

MS Office

Job description

Role Overview Independently manage price implementation and order processing activities for assigned customers, while providing support and guidance to junior team members when needed. Take ownership of accurate and timely price updates in SAP, thorough order validation, and proper documentation within the ServiceNow. Mid-level specialist maintains a high standard of accuracy and compliance, proactively identifies discrepancies, and collaborates effectively across functions to resolve issues and improve operational workflows. The role also involves contributing to process enhancements and supporting cross-functional initiatives that strengthen overall OTC efficiency.

DUTIES AND RESPONSIBILITIES

1) Price Implementation & Order Processing Independently execute end to end activities related to price implementation and order handling, including: downloading and handling contracts on clients' online portals (B2B and others) validating customer orders to ensure full alignment with the approved pricing database and commercial offers implementing and changing client prices in the SAP system in close coordination with the sales department creating and modifying documents in the SAP system, ServiceNow ensuring full adherence to internal Versigent procedures, governance rules, and operational standards, independently prepare, analyze, and maintain regular and ad hoc reports by consolidating data from SAP, ServiceNow, and customer portals; identify trends and discrepancies, present insights to stakeholders, and support decision making with clear, data driven summaries. Maintain a high level of accuracy and attention to detail across all pricing activities, order entries, and system updates.. Ensure compliance with Versigent’s internal procedures, data governance rules, and quality standards, proactively raising inconsistencies or risks.

2) Operational Support & Client Portfolio Handling Independently plan, organize, and manage the assigned client portfolio, ensuring high-quality operational execution and service continuity. Deliver assigned tasks accurately and on time, consistently monitoring progress and proactively maintaining up-to-date status documentation. Identify and resolve process-related issues, drive improvement initiatives, and recommend efficiency-enhancing changes, including automation opportunities. Regularly update existing Standard Operating Procedures (SOPs), contribute to the creation of new ones, and support their standardization and implementation.

3) Process Compliance & Governance Adhere to Versigent values, ethics, confidentiality, and internal governance standards. Provide accurate and timely information to internal and external auditors, supporting audit processes and maintaining transparency of operations. Proactively escal... issues that fall outside of scope or authority to the supervisor, ensuring timely resolution and minimizing operational risk.

4) Collaboration & Communication Collaborate effectively with Sales, Finance, Customer Service, IT, and other Versigent teams to resolve operational issues and ensure seamless process flow. Communicate clearly and proactively regarding status, blockers, and next steps, maintaining strong working relationships; escal… matters exceeding role responsibilities to the Team Leader in a timely manner. Participate in cross training activities to ensure adequate coverage during colleagues’ absences and support business continuity. Execute tasks and instructions assigned by the Team Leader, ensuring high quality delivery and adherence to operational standards.

5) Continuous Improvement & Development Potential process improvements and proactively share observations and recommendations with Team Leader. Implementation of changes. Support process related initiatives (including simple automation opportunities). Participate in training and actively develop skills across pricing and the OTC flow. Providing substantive support to the team and actively sharing knowledge and information with team members, training new team members

Basic Requirements (R – required, P – preferred)

Education & Experience

• Secondary education (R); higher education (P)
• Over 1 year of experience in OTC/operations (R)
• Experience working in a multinational company, preferably in a Shared Service Center (R)

Technical Skills

• Strong knowledge of MS Office (Excel, Outlook, Word) (R)
• Strong knowledge/exposure to SAP (P)
• Ability to work with online customer portals and Service Now or other workflow tool (P)

Soft Skills

• Ability to build effective and positive relationships with stakeholders (R)
• Strong organizational skills and ability to manage priorities (R)
• High attention to detail and results orientation (R)
• Ability to analyse data, identify issues, and propose solutions under guidance (R)
• Good verbal and written communication skills; communicative English (R)
• Teamwork, willingness to learn, and readiness to ask for guidance when needed (R)
• Ability to maintain confidentiality of data (R)

Privacy Notice - Active Candidates: https://www.versigent.com/privacy-statement Versigent is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

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