OTC Manager - India

Manpowergroup Services India; Dadri, Gurugram District; Sur place; INR 3 000 000 - 4 000 000; Plein temps

Avantages offerts par ce poste

Leadership exposure

Career advancement opportunities

Collaborative work environment

Experience with large-scale OTC ops

Résumé du poste

ManpowerGroup India is seeking an experienced Manager Order to Cash to lead and manage end-to-end OTC operations. The role requires deep expertise in billing, invoicing, collections, dispute management, GST compliance, e-invoicing, TDS, bank reconciliation, and team management.

The ideal candidate will drive operational excellence, process efficiency, and stakeholder satisfaction, while mentoring a high-performance team in Noida.

Qualifications

• Bachelor's degree in Commerce, Finance, Accounting, or related discipline.
• 12+ years of experience in Order to Cash (O2C/OTC) operations.
• Strong knowledge of Billing & Invoicing, Collections & Receivables Management, Dispute Resolution, GST Compliance, E-Invoicing, TDS, Bank Reconciliation.

Responsabilités

• Manage the complete Order to Cash (OTC) process, ensuring smooth execution and compliance across all stages.
• Lead billing and invoicing operations, ensuring accuracy, timely processing, and adherence to statutory requirements.
• Drive collections and receivables management to improve cash flow and reduce outstanding balances.
• Handle customer disputes and escalations, ensuring timely resolution and enhanced customer experience.
• Monitor KPIs to identify improvements and drive efficiency.
• Collaborate with Finance, Operations, Sales, and Compliance to streamline OTC processes.
• Ensure GST, e-invoicing, TDS compliance and internal controls.
• Oversee bank reconciliations and related processes.
• Lead, mentor, and develop team members; prepare management reports and dashboards.

Connaissances

Billing & Invoicing

Collections & Receivables

Dispute Resolution

GST Compliance

E-Invoicing

TDS

Bank Reconciliation

Formation

Bachelor's degree in Commerce/Finance/Accounting

Description du poste

Hiring for Manager - OTC India

Location: Noida (Sector 62)

Experience: 12+ Years

Shift: Day Shift

Working Days: 5 Days a Week

About ManpowerGroup IndiaManpowerGroup India is seeking an experienced Manager Order to Cash to lead and manage end-to-end OTC operations. The role requires deep expertise in billing, invoicing, collections, dispute management, GST compliance, e-invoicing, TDS, bank reconciliation, and team management. The ideal candidate will be responsible for driving operational excellence, process efficiency, and stakeholder satisfaction.

Key Responsibilities

• Manage the complete Order to Cash (OTC) process, ensuring smooth execution and compliance across all stages.
• Lead billing and invoicing operations, ensuring accuracy, timely processing, and adherence to statutory requirements.
• Drive collections and receivables management activities to improve cash flow and reduce outstanding balances.
• Handle customer disputes and escalations, ensuring timely resolution and enhanced customer experience.
• Monitor and analyze key performance indicators (KPIs) to identify improvement opportunities and drive operational efficiency.
• Collaborate with internal stakeholders, including Finance, Operations, Sales, and Compliance teams, to streamline OTC processes.
• Ensure compliance with GST regulations, e-invoicing requirements, TDS provisions, and internal control frameworks.
• Oversee bank reconciliations and related financial processes to ensure accuracy and completeness.
• Lead, mentor, and develop team members while fostering a high-performance culture.
• Prepare management reports, dashboards, and business insights for leadership review.

Required Qualifications & Skills

• Bachelor's degree in Commerce, Finance, Accounting, or a related discipline.
• 12+ years of experience in Order to Cash (O2C/OTC) operations.
• Strong knowledge of:
• Billing & Invoicing
• Collections & Receivables Management
• Dispute Resolution
• GST Compliance
• E-Invoicing
• TDS
• Bank Reconciliation
• Extensive hands-on experience in billing and invoicing is mandatory.
• Proven experience in managing teams and leading people-focused operations.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent stakeholder management, communication, and interpersonal skills.
• Ability to drive process improvements and operational excellence initiatives.

What We Offer

• Opportunity to work with a leading workforce solutions organization.
• Exposure to large-scale OTC operations and leadership responsibilities.
• Collaborative and growth-oriented work environment.
• Career advancement opportunities within the organization.