NTT – Team Lead – Order to Cash NTT DATA

The Corporate Institute; Gurgaon; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

The Corporate Institute in Gurgaon requires a Senior OTC Lead to manage a team of up to 25 FTEs, ensuring accurate order to cash processing, invoicing, and payments. You will drive a billing system transition, manage disputes and SLAs, and coordinate with cross-functional teams to optimize OTC operations.

Ideal candidates have 10–15 years in end-to-end OTC, a Bachelor’s or Master’s degree, and a proven ability to lead through transitions using automation tools like Automic.

Qualifications

• 10–15 years of experience in end-to-end OTC or related field
• Bachelor’s or Master’s degree in any specialization
• Proven track record of leading teams through transitions and change initiatives
• Strong understanding of automation tools such as Automic or similar technologies

Responsibilities

• Manage a team of up to 25 FTEs responsible for Order to Cash (OTC) processes and ensure timely, accurate processing of orders, invoices, and payments
• Lead the transition from one billing system to another with minimal business disruption
• Oversee dispute management, escalation management, SLA compliance, and collections to maintain healthy customer relationships
• Collaborate with cross-functional teams to identify and implement improvements in OTC processes
• Ensure clear, proactive communication among team members, stakeholders, and customers throughout the order lifecycle

Skills

OTC process

Team leadership

Process improvement

Stakeholder communication

Education

Bachelor’s or Master’s degree

Tools

Automic

Job description

Roles and Responsibilities:

• – Manage a team of up to 25 FTEs responsible for Order to Cash (OTC) process, ensuring timely and accurate processing of customer orders, invoices, and payments.
• – Lead the transition from one billing system to another, ensuring seamless integration with minimal disruption to business operations.
• – Oversee dispute management, escalation management, SLA compliance, and collections activities to maintain healthy relationships with customers.
• – Collaborate with cross-functional teams to identify areas for improvement in OTC processes and implement changes accordingly.
• – Ensure effective communication among team members, stakeholders, and customers throughout the entire order lifecycle.

Desired Candidate Profile:

• – 10 – 15 years of experience in end to end OTC or related field with expertise in OTC process.
• – Bachelor’s or Master’s degree in any specialization.
• – Proven track record of leading teams effectively through transitions and change initiatives.
• – Strong understanding of automation tools such as Automic or similar technologies.