ORM Executive

Buffalo Soldiers; Dadri; On-site; INR 223,000 - 279,000; Full time

Job summary

Buffalo Soldiers is seeking an Online Reputation Management (ORM) Executive to monitor brand mentions and manage perception across social channels, especially LinkedIn. You will implement sentiment improvement strategies and collaborate with content teams to promote a positive narrative.

The role requires proactive issue resolution, reporting on reputation trends, and quick action during potential PR crises.

Qualifications

• Experience in online reputation management (ORM) preferred.
• Good understanding of social media ecosystems and brand monitoring.
• Strong communication and problem-solving abilities.

Responsibilities

• Monitor brand mentions across social platforms, review sites, forums and search engines.
• Shape strategies to improve sentiment and manage negative content.
• Engage with online communities respectfully and promptly.
• Perform sentiment analysis and generate reputation trend reports.
• Collaborate with content teams to craft positive brand storytelling.
• Identify potential PR crises and respond quickly to mitigate impact.
• Stay updated on ORM tools and digital trends to drive proactive management.
• Develop long-term reputation building and crisis prevention strategies.
• Coordinate with client partners to align ORM with marketing goals.

Skills

Social media management

Customer support

Communication skills

Job description

We are looking for an Online Reputation Management (ORM) Executive.

Please note that the salary range for this role is ₹20,000–₹25,000 per month. Kindly apply only if your salary expectations fall within this range.

A Day In The Life Of An ORM Executive

• Monitor client brand mentions across social media (especially LinkedIn), review sites, forums, and search engines.
• Implement strategies to improve online sentiment and resolve negative content/issues.
• Engage with online communities, addressing reviews, comments, and inquiries in a professional manner.
• Conduct sentiment analysis and generate detailed reports on online reputation trends.
• Collaborate with the content team to create positive, engaging content that promotes the brand.
• Identify and address potential PR crises by implementing quick and effective response strategies.
• Stay updated on ORM tools, digital trends, and best practices to ensure proactive reputation management.
• Develop long-term strategies for reputation building and crisis prevention.
• Work closely with client partners to align ORM strategies with overall marketing goals.

The Role

Proactive and skilled Social Media Customer Support Representative to handle inquiries and resolve issues through our social media channels, primarily LinkedIn.

FYI (ABOUT US):

Buffalo Soldiers is a growth stage start-up, a full-service creative agency with a digital heart. We help companies build brands, through different layers of story-telling : textual, creative and videos.

B2C. B2B. D2C. Non-Profits. Yup, that's the range we are talking about.

. Our team is made up of entrepreneurs, footballers, storytellers, cooks, fashionistas, artists and strategists.

Please read our culture & values before applying: https://buffalosoldiersdigital.com/careers/

Also, watch our culture video here: Culture at BS

And how we Wrapped 2024 at Buffalo Soldiers

At Buffalo Soldiers, we:

• take our business seriously, but not ourselves
• believe intelligence, attitude, and energy often trump experience