ORM Executive : Salary upto 7 LPA : Gurgaon

Wsne Consulting; Gurugram District; On-site; INR 650,000 - 750,000; Full time

Benefits offered by this job

Salary upto 7 LPA

In hand 50k

Lucrative Incentives

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram

Job summary

Wsne Consulting is seeking an ORM Executive to manage the company’s online reputation across Google, social media, and review platforms. The role involves monitoring feedback, responding professionally, and coordinating with internal teams to maintain a positive brand image.

Responsibilities include tracking reviews, handling complaints, and preparing regular reports on ORM activities and sentiment. Flexible joiners and Gurgaon/Gurugram office presence are preferred for this position.

Qualifications

• Graduate in any discipline.
• Minimum 1 year of experience in ORM or related fields.
• Excellent written and verbal communication.
• Good understanding of online reviews and social media.
• Strong customer-handling and problem-solving skills.
• Immediate joiners preferred.

Responsibilities

• Monitor the company's online reputation across Google, social media, review platforms, forums, and other digital channels.
• Track customer reviews, comments, complaints, mentions, and feedback related to the brand.
• Respond professionally and promptly to positive, negative, and neutral customer feedback.
• Handle online customer complaints and coordinate with relevant teams for timely resolution.
• Develop appropriate responses to negative reviews while maintaining the company's brand tone and communication standards.
• Escalate critical complaints or potential reputation risks to management.
• Maintain a detailed record of online reviews, complaints, resolutions, and customer interactions.
• Prepare daily/weekly/monthly reports on ORM activities, sentiment, reviews, complaints, and resolutions.
• Monitor competitor reviews and online reputation to identify trends and opportunities.
• Support social media and digital marketing teams in maintaining a consistent brand image.
• Track customer sentiment and identify potential reputation risks before they escalate.
• Ensure timely follow-up on unresolved customer concerns.
• Work closely with customer service, operations, marketing, and management teams.

Skills

ORM

Customer Service

Social Media

Communication

MS Office

Excel

Education

Graduation

Tools

MS Office

Excel

Reporting tools

Job description

Hiring for a proactive and customer-focused ORM Executive to manage and enhance the company's online reputation across digital platforms. The candidate will be responsible for monitoring online mentions, responding to customer feedback, managing reviews, addressing negative comments, and coordinating with internal teams to maintain a positive brand image.

Role & responsibilities

• Monitor the company's online reputation across Google, social media, review platforms, forums, and other digital channels.


• Track customer reviews, comments, complaints, mentions, and feedback related to the brand.


• Respond professionally and promptly to positive, negative, and neutral customer feedback.


• Handle online customer complaints and coordinate with relevant teams for timely resolution.


• Develop appropriate responses to negative reviews while maintaining the company's brand tone and communication standards.


• Escalate critical complaints, sensitive issues, or potential reputation risks to management.


• Maintain a detailed record of online reviews, complaints, resolutions, and customer interactions.


• Identify recurring customer issues and share insights with internal teams.


• Prepare daily/weekly/monthly reports on ORM activities, sentiment, reviews, complaints, and resolutions.


• Monitor competitor reviews and online reputation to identify trends and opportunities.


• Support social media and digital marketing teams in maintaining a consistent brand image.


• Track customer sentiment and identify potential reputation risks before they escalat\u00e9.


• Ensure timely follow-up on unresolved customer concerns.


• Work closely with customer service, operations, marketing, and management teams.

Preferred candidate profile

• Graduate in any discipline from a recognized university.


• Minimum 1 year of relevant experience in ORM, Online Reputation Management, Customer Service, Social Media Management, or a related field.


• Excellent written and verbal communication skills.


• Good understanding of online reviews, social media platforms, and customer feedback management.


• Strong customer-handling and complaint-resolution skills.


• Good analytical, follow-up, and problem-solving abilities.


• Proficiency in MS Office, Excel, and basic reporting tools.


• Candidates who can join immediately or within a short notice period will be preferred.


• Should be comfortable working from the Gurgaon/Gurugram office.

Perks & Benefits

• Salary upto 7 LPA


• 50k In hand


• Lucrative Incentives


• 5 Days working


• 24*7 Shifts / Night shifts


• Both side cabs


• Job Location : Gurugram