ORM Executive

Schbang; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

Schbang is a full-service digital marketing and creative agency offering integrated solutions across branding, digital, social media, content, technology, and performance marketing. The ORM EXECUTIVE role focuses on monitoring and managing brand mentions across platforms, shaping sentiment, and coordinating responses with cross-functional teams.

The candidate will develop ORM strategies, analyze trends, and prepare reports while staying updated on industry best practices.

Responsibilities

• Monitor online platforms, including social media, review websites, forums, etc., to identify mentions of the brand.
• Regularly assess the sentiment and tone of online conversations related to the brand.
• Respond to online reviews and comments in a timely and professional manner, addressing both positive and negative feedback.
• Escalate and coordinate responses for complex or sensitive issues to appropriate teams.
• Analyze online content trends and patterns to identify potential reputation threats or opportunities.
• Develop and execute ORM strategies to enhance the brand's online reputation.
• Work with cross-functional teams to implement corrective actions and improvements.
• Assist in crisis management by monitoring and addressing online issues promptly and effectively.
• Prepare regular reports on online reputation metrics, trends, and actionable insights.
• Manage work efficiently, generate ideas collaboratively with the team
• Maintaining daily, weekly, and monthly trackers
• Liaise with clients and stakeholders and ensure client satisfaction
• Stay updated on industry best practices and emerging trends in ORM.
• Propose and implement process improvements to enhance ORM. effectiveness.

Job description

Schbang is a full-service digital marketing and creative agency offering integrated solutions across branding, digital, social media, content, technology, and performance marketing.

With a strong focus on creativity and innovation, Schbang partners with leading brands to build impactful digital experiences and campaigns.

Designation: ORM EXECUTIVE

• 1. Monitor online platforms, including social media (Facebook, Twitter, Instagram, LinkedIn etc.), review websites, forums, etc., to identify mentions of the brand.
• 2. Regularly assess the sentiment and tone of online conversations related to the brand.
• 3. Respond to online reviews and comments in a timely and professional manner, addressing both positive and negative feedback.
• 4. Escalate and coordinate responses for complex or sensitive issues to appropriate teams.
• 5. Analyze online content trends and patterns to identify potential reputation threats or opportunities.
• 6. Develop and execute ORM strategies to enhance the brand's online reputation.
• 7. Work with cross-functional teams to implement corrective actions and improvements.
• 8. Assist in crisis management by monitoring and addressing online issues promptly and effectively.
• 9. Prepare regular reports on online reputation metrics, trends, and actionable insights.
• 10.Manage work efficiently, generate ideas collaboratively with the team
• 11.Maintaining daily, weekly, and monthly trackers
• 12.Liaise with clients and stakeholders and ensure client satisfaction
• 13.Stay updated on industry best practices and emerging trends in ORM.
• 14.Propose and implement process improvements to enhance ORM. effectiveness.