Order to Cash (OTC) Collections Analyst

Maersk Line India Pvt Ltd; Chennai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Maersk Line India Pvt Ltd is seeking an OTC Analyst - Collections to independently manage a complex AR receivables portfolio and drive timely collections. The role requires root-cause analysis, reconciliations, and coordination with internal stakeholders to resolve payment blockers.

The incumbent will work with ERP/AR platforms, perform written follow-ups, and use Excel and reporting tools to monitor portfolio performance and improve data quality.

Qualifications

• Experience in AR/Collections across a complex portfolio.
• Ability to perform reconciliation and identify payment blockers.
• Proficiency in using ERP systems and data reporting tools for portfolio analysis.

Responsibilities

• Manage assigned AR receivables portfolio.
• Review aging and prioritize collections.
• Perform customer reconciliations and investigate discrepancies.
• Conduct written follow-up and track payments.
• Identify disputes and blockers to collection.
• Conduct root-cause analysis on complex issues.
• Coordinate resolution with internal owners while maintaining ownership.
• Escalate high-risk cases as needed.
• Maintain accurate collection data across systems.
• Analyze portfolio performance to identify trends.

Skills

Accounts receivable

Customer communication

Data analysis

Root-cause analysis

Tools

SAP S/4HANA

Microsoft Dynamics

CargoWise

Job description

OTC Analyst - Collections OTC Analyst - Collections

Job Description Summary

The AR Collections Senior Analyst is responsible for independently managing a complex or higher-risk customer receivables portfolio, driving timely collections and reducing overdue exposure through strong account analysis, reconciliation, customer follow-up and resolution of payment blockers. The position works across customer accounts, internal stakeholders and multiple systems to understand root causes of non-payment, identify disputes or payment issues, establish appropriate collection actions and resolve material risks. Additional activities needed to be performed include collection strategy, customer-account analysis, reconciliation/SOA, non-voice dunning, internal coordination of issues inhibiting payment and SAP knowledge.

Key responsibilities

• Independently manage an assigned portfolio of customer receivables.
• Review aging and overdue balances and prioritize collection activity based on value, risk and payment status.
• Perform customer account reconciliations and investigate balance discrepancies.
• Conduct written customer follow-up and track commitments and expected payments.
• Identify disputes, payment issues, unapplied cash and other blockers preventing collection.
• Perform root-cause analysis on complex or recurring account issues.
• Coordinate resolution with the appropriate internal owner while maintaining collection ownership.
• Identify deterioration, high-risk exposures and cases requiring management escalation.
• Maintain accurate collection actions, customer information and account status in relevant systems.
• Work across multiple systems and sources to resolve complex AR cases.
• Use Excel and available data/reporting tools to analyse portfolio performance and identify trends.
• Support continuous improvement of collection processes, controls and data quality.

Systems / ERP

Experience with ERP and AR/Collections platforms is preferred. Depending on the portfolio, relevant systems may include: Ocean: SAP S/4HANA L&S/ Aliança: Microsoft Dynamics, SAP ECC, CargoWise, MACS, NODUM, Sian, WALDBOTT and/or other business-specific systems.

Shift

GSC Mexico: 18:30–03:30 IST GSC Brazil: 15:30–00:30 IST Candidates must be able to work the applicable shift supporting LAM operations.

Business scope

Position may support Ocean, Logistics & Services (L&S), and/or Aliança , depending on assigned portfolio.

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