OTC Specialist - Collections

Maersk Logistics & Services China Limited; Chennai; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Maersk in Chennai, India is seeking a Senior AR Collections Specialist to manage complex accounts receivable portfolios and lead high-value collections actions. You will perform root-cause analysis, reconcile accounts, and coordinate with cross-functional teams to ensure timely cash flow.

The role requires strong technical knowledge of ERP systems like SAP, ability to analyze aging and disputes, and the capacity to drive process improvements.

Responsibilities

• Manage complex, high-value or high-risk AR cases requiring advanced collection expertise.
• Perform complex customer-account reconciliation and root-cause investigation.
• Analyse aging, overdue exposures, disputes and payment behavior to define resolution actions.
• Investigate complex disputes and payment issues and drive closure with relevant owners.
• Troubleshoot issues across systems, transactions and customer accounts.
• Identify control, process and data-quality gaps contributing to recurring overdue.
• Provide technical guidance to collectors and support capability development.
• Coach colleagues on complex reconciliation and collection cases.
• Support or lead escalations requiring deeper AR expertise.
• Translate account-level issues into actionable recommendations for management.
• Support process/control improvement and standardization.

Job description

Job Description Summary

The Senior AR Collections Specialist provides advanced AR and Collections expertise for complex, high-risk and escalation-sensitive customer accounts. The role combines portfolio management with complex reconciliation, root-cause analysis and technical problem resolution and acts as a subject-matter resource to collectors and other AR colleagues. Additional activities needed to perform include own complex AR portfolios, customer relationships, DSO/aging performance, cross-functional issue resolution and root-cause improvement.

Key responsibilities

• Manage complex, high-value or high-risk AR cases requiring advanced collection expertise.
• Perform complex customer-account reconciliation and root-cause investigation.
• Analyse aging, overdue exposures, disputes and payment behavior to define resolution actions.
• Investigate complex disputes and payment issues and drive closure with relevant owners.
• Troubleshoot issues across systems, transactions and customer accounts.
• Identify control, process and data-quality gaps contributing to recurring overdue.
• Provide technical guidance to collectors and support capability development.
• Coach colleagues on complex reconciliation and collection cases.
• Support or lead escalations requiring deeper AR expertise.
• Translate account-level issues into actionable recommendations for management.
• Support process/control improvement and standardization.

ERP / systems

Experience with major ERP/AR platforms strongly preferred. Portfolio-specific systems may include SAP S/4HANA, SAP ECC, MACS, NODUM among others.

Shift Mexico: 18:30–03:30 IST Brazil: 15:30–00:30 IST Candidates must be able to work the applicable shift supporting LAM operations.

Business scope

Position may support Ocean, Logistics & Services (L&S), and/or Aliança, depending on assigned portfolio.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.