Accounting Associate - OTC(Billing/Collections) US Shift

TigerHire; Pune District; On-site; INR 350,000 - 700,000; Full time

Job summary

Maersk is seeking an Accounts Receivable specialist to manage invoicing, payments, customer account reconciliation, and collections. The role involves coordinating with cross-functional teams to ensure timely issue resolution and maintaining controls across OTC processes.

The candidate will handle day-to-day AR activities, perform timely analyses, and support testing and improvement initiatives while delivering accurate billing and dispute resolution.

Qualifications

• Bachelor’s degree in accounting or finance (preferred).
• 1–4 years of Accounts Receivable experience.
• Experience with IFS ERP system is a plus.
• Strong knowledge of end-to-end AR processes and procedures.
• Proficient in MS Office (Excel, Word) and Outlook.

Responsibilities

• Perform AR activities including invoicing, cash application, and reconciliations.
• Coordinate with internal teams to resolve customer issues promptly.
• Communicate with customers via email/phone/VC to address queries and disputes.
• Highlight risks on customer accounts and develop mitigation plans.
• Maintain documentation for compliance and audits and support OTC controls.

Skills

Accounts Receivable

AR processes

Customer communications

MS Excel

MS Outlook

Team player

Attention to detail

Education

Bachelor’s degree in accounting or finance

Tools

IFS ERP system

Job description

Would be responsible for some or all of the accounts receivable processes, i.e. sales invoice generation, sales invoice processing, booking incoming payments, customer account reconciliation, collections, dunning, dispute management. The role is responsible to coordinate with other teams including other functions to ensure timely resolution of customer issues.

Executes day to day processing of transactions within defined standard operating procedures with a purpose of achieving service delivery goals for the organization and providing first level support for both technical and functional issues raised by end users. Key user in OTC tasks.

PRINCIPAL ACCOUNTABILITIES

• Perform customer analysis on the trending, payments, disputes, on account etc. and proactively drive Collections using this information.
• Coordinate with cash applications, invoicing, dispute, D&D, Sales etc. teams on actions pending to ensure timely resolution of customer issues
• Execute outbound telephone calls and other contact to customers (Customer queries/requests/disputes logging)
• Communicating with stakeholders/customers via email, telephone, VC, etc.
• Highlight risks on customer account and proactively have action plan to mitigate the risk
• Reconcile customer accounts
• Follow up with customers regarding past-due payments
• Update client billing information
• Billing invoice generation and processing
• Perform timely Self -Assessment for OTC controls and ensure 100% control effectiveness.
• Maintain documentation for compliance reporting and audits
• Revenue analysis by customer, by service, by volume mix
• Posting of Tax entries on collection
• MDM support to create new customers.
• Training and coaching new team members.
• Participate and support testing and implementation of improvement initiatives

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE

• Bachelor’s degree in accounting or finance (preferred)
• For a JL2 1-4 years of ‘Accounts Receivables’ experience.
• Prior experience of working on IFS system would be an added advantage.
• Good knowledge of E2E AR process and procedures.
• Good knowledge of MS office, Word, Excel, etc.
• Familiar with MS Outlook & Internet.
• Good personal attributes – Confident & Team player.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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