Order to Cash Operations Assoc Manager

Accenture services Pvt Ltd; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture is seeking a senior Order to Cash Operations Assoc Manager to lead end-to-end billing governance and contract management for complex portfolios in India. You will partner with Sales, Legal, Revenue Accounting and Delivery to ensure accurate invoicing, timely revenue recognition, and strong internal controls.

The role requires 12–15 years of experience in contract management and billing, with proficiency in SAP/Oracle/NetSuite and ERP tools, and hands-on leadership for a high-performing

Qualifications

• Bachelor's degree in Finance/Accounting preference; CA Inter or equivalent is noted.
• 12–15 years of experience in contract management, billing, or revenue operations.
• Experience with end-to-end Order-to-Cash processes and controls (SOX/audit readiness).

Responsibilities

• Own contract onboarding from signature to operational readiness, including terms validation.
• Lead billing operations for multiple portfolios: time and materials, fixed fee, milestones and usage billing.
• Ensure accurate revenue recognition and align billing with finance policies.
• Maintain strong contract governance, reduce leakage, and drive first-pass invoice accuracy.
• Develop documentation, controls, and dashboards for audits and management review.

Skills

Contract management

Billing processing

End-to-end governance

SOX/compliance

Auditing

Excel dashboards

Stakeholder management

Revenue recognition

Education

BCom/CA Inter

Tools

SAP

Oracle

NetSuite

Salesforce

ERP/CRM tools

Billing tools

Job description

Skill required:

Order to Cash - Billing Processing

Designation:

Order to Cash Operations Assoc Manager

Qualifications:

BCom/CA Inter

Years of Experience:

12 to 15 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

You will be aligned with our Finance Operations vertical and will be responsible for Contract Management & Billing is accountable for end-to-end commercial governance from contract interpretation through accurate billing, revenue recognition support, dispute management, and compliance. This leader ensures the organization bills right, on time, every time, protects margin, reduces leakage, strengthens controls, and delivers a predictable customer experience across complex contract structures (fixed fee, T&M, consumption/usage-based, milestones, hybrid). This role typically partners closely with Sales, Legal, Deal Desk, Finance/Controllership, Revenue Accounting, Delivery/Operations, Customer Success, and Collections.

Zero/near-zero billing defects and improved "first-time-right" invoice accuracy. Reduced billing cycle time (contract-to-invoice, invoice-to-cash handoffs). Controlled revenue leakage through strong contract governance & change control. Fewer disputes and faster resolution; improved customer satisfaction. Strong audit readiness (SOX/internal controls), clean reconciliations, documented SOPs. Better forecasting and transparency via dashboards, aging, and revenue/billing analytics. High-performing team with clear accountability, skills, and succession plan.

Contract Governance & Interpretation. Own contract onboarding from signature to operational readiness: Validate commercial terms (pricing, billing frequency, milestones, indices, taxes, PO requirements, payment terms, acceptance criteria). Translate legal/contract language into billing rules and operational playbooks.

Billing Operations (Invoice Accuracy & Timeliness). Lead day-to-day billing operations for all assigned portfolios: T&M billing (timesheets/approvals), fixed fee billing, milestone/acceptance billing, usage-based billing. Ensure completeness of billable items: services, pass-throughs, taxes, credits, adjustments.

What are we looking for?

Ability to manage business end to end including Revenue Assurance & Financial Controls (SOX / Audit Readiness). Ensure billing aligns with finance policies and supports revenue recognition processes: Coordinate with Revenue Accounting on recognition triggers (acceptance, delivery evidence, milestones).

Own reconciliations and controls: Contract vs billed vs revenue vs cash mapping; unbilled and deferred revenue reviews. Aging of unbilled, billing backlog, WIP where applicable.

Maintain robust documentation for audits: SOPs, control evidence, sign-offs, and audit trails in systems (ERP/CRM). Deliverables: Control matrices, reconciliation packs, audit evidence repositories, compliance dashboards.

Functional. Strong knowledge of: Contract structures, pricing models, billing triggers, change orders/CRs Order-to-Cash cycle, invoice compliance, and dispute management. Financial controls, audit evidence, and reconciliation discipline. Leadership. Executive communication, influencing, and negotiation. High ownership, attention to detail, and risk-based decision making. Ability to lead under tight timelines (month-end) and manage escalations. Analytical / Systems. Advanced Excel; dashboards and reporting mindset. Experience with systems such as SAP/Oracle/NetSuite, Salesforce, ServiceNow, billing tools, customer portals. Data-driven process improvement; automation orientation.

Qualifications & Experience (Typical). Bachelor s degree required (Finance, Accounting, Business preferred); MBA/CA 12-18+ years experience in contract management, billing, 02C, revenue operations, or finance operations. Experience managing large teams and complex client portfolios. Exposure to SOX/internal controls and audit readiness preferred.

Key KPls / Performance Measures. Invoice accuracy / First-pass yield (%). Billing timeliness (cycle time; on-time billing rate). Billing rework rate; credit note volume & value.

Roles and Responsibilities:

1. Contract Governance & Interpretation. Own contract onboarding from signature to operational readiness: Validate commercial terms (pricing, billing frequency, milestones, indices, taxes, PO requirements, payment terms, acceptance criteria).
2. Billing Operations (Invoice Accuracy & Timeliness). Own billing controls to prevent defects: Maker-checker, invoice validations, exception handling, and invoice approvals.
3. Revenue Assurance & Financial Controls (SOX / Audit Readiness). Ensure billing aligns with finance policies and supports revenue recognition processes: Coordinate with Revenue Accounting on recognition triggers (acceptance, delivery evidence, milestones). Own reconciliations and controls: Contract vs billed vs revenue vs cash mapping; unbilled and deferred revenue reviews. Aging of unbilled, billing backlog, WIP where applicable.
4. Maintain robust documentation for audits: SOPs, control evidence, sign-offs, and audit trails in systems (ERP/CRM).
5. Process Excellence, Automation & Transformation. Identify and lead continuous improvement initiatives: Standardize contract intake, billing playbooks, and exception handling. Reduce manual work through automation (RPA, workflow tools, validation rules).