Order Management Associate

Jobgether; India; Remote; INR 350,000 - 500,000; Full time

Benefits offered by this job

Competitive Benefits Package

Healthcare Benefits

Paid Time Off

Remote work eligibility

Professional Development

Global Business Exposure

Continuous Improvement Culture

Job summary

Jobgether, on behalf of a partner company, seeks an Order Management Associate based in India to join a dynamic supply chain team focused on customer order management and invoicing in the life sciences sector.

You will evaluate orders, process and invoice accurately, respond to customer queries, and support order-to-cash processes. Collaborate with operations for smooth workflows and reliable business operations.

Qualifications

• Ability to evaluate, process, and manage customer orders with high attention to detail.
• Customer-oriented mindset and ability to handle enquiries professionally.
• Strong written and verbal communication to explain information clearly.

Responsibilities

• Review incoming orders for completeness and compliance before processing.
• Enter and manage customer orders accurately and on time.
• Prepare and process customer invoices with correct details.

Skills

Order management

Customer focus

Communication skills

Analytical problem-solving

Organisational skills

Technical proficiency

MSCRM/D365 experience

Teamwork & accountability

Professional approach

Tools

MSCRM / Dynamics 365

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Order Management Associate based in India.

Join a dynamic supply chain team supporting customer order management and invoicing within the life sciences and biotechnology industry. In this role, you will help ensure that customer orders are evaluated, processed, and invoiced accurately and efficiently. You will serve as an important point of contact for customer queries, providing timely responses and effective solutions. Your attention to detail and commitment to customer satisfaction will contribute to smooth order fulfilment and reliable business operations. Working closely with operations and other internal stakeholders, you will help maintain accurate records and support efficient order-to-cash processes. This opportunity is ideal for a customer-focused professional who enjoys administrative precision, problem-solving, and working in a structured operational environment. Based in Bangalore, the position offers exposure to international business processes and opportunities to develop expertise in order management systems.

Accountabilities

• Customer Order Evaluation: Review incoming customer orders for completeness, accuracy, and compliance with established procedures before processing.
• Order Processing: Enter and manage customer orders accurately, ensuring that relevant information is recorded correctly and processed within expected timelines.
• Customer Invoicing: Prepare and process customer invoices, verifying order details and maintaining accurate billing information.
• Customer Query Management: Independently handle customer enquiries related to orders, invoices, and associated processes, providing clear and timely responses.
• Order Accuracy and Documentation: Maintain reliable order records and supporting documentation while minimising processing errors and discrepancies.
• Cross-Functional Coordination: Collaborate with operations, supply chain, and other relevant teams to resolve order-related issues and support smooth workflows.
• Process Compliance: Follow established order management procedures and quality standards to ensure consistency, accuracy, and operational efficiency.
• Continuous Improvement: Identify recurring issues and opportunities to improve order processing accuracy, customer service, and overall workflow efficiency.

Requirements

• Order Management Skills: Demonstrated ability to evaluate, process, and manage customer orders accurately, with strong attention to detail.
• Customer Focus: A customer-oriented mindset and the ability to manage enquiries professionally while maintaining a positive customer experience.
• Communication Skills: Strong written and verbal communication skills, with the ability to explain information clearly and resolve customer queries effectively.
• Analytical and Problem-Solving Abilities: Capacity to identify order discrepancies, investigate issues, and implement appropriate solutions.
• Organisational Skills: Ability to manage multiple orders and customer requests, prioritise tasks, and meet deadlines without compromising accuracy.
• Technical Proficiency: Comfort working with business systems and digital tools used for order processing, invoicing, and customer relationship management.
• Preferred System Experience: Familiarity with Microsoft CRM (MSCRM) or Microsoft Dynamics 365 (D365) is an advantage.
• Teamwork and Accountability: Ability to work independently on customer queries while collaborating effectively with colleagues across operational functions.
• Professional Approach: Reliability, adaptability, and a commitment to maintaining high standards of service and data accuracy.

Benefits

• Competitive Benefits Package: Access to a range of employee benefits designed to support professional and personal wellbeing.
• Healthcare Benefits: Eligibility for healthcare programmes, subject to the applicable benefits policy.
• Paid Time Off: Access to paid leave in accordance with company policies.
• Flexible Work Arrangements: Remote working eligibility is indicated in the original job description, with specific arrangements to be confirmed during the recruitment process.
• Professional Development: Opportunities to build expertise in customer order management, invoicing, and supply chain operations.
• Global Business Exposure: Experience working within an international life sciences and biotechnology environment.
• Continuous Improvement Culture: Exposure to structured operational processes and opportunities to contribute to workflow improvements.