Order Management Specialist

Nokia; Thiruporur; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible and hybrid working

Health insurance for you and family

90 days maternity/paternity leave

Career growth & mobility

Continuous learning and certifications

Job summary

Nokia is seeking an Order Management Specialist in India to oversee end-to-end order fulfillment, from intake to invoicing, while coordinating procurement, logistics, and cash collection. You will work with cross-functional teams to ensure timely delivery and customer satisfaction, leveraging SAP and Excel for data-driven decisions.

The role emphasizes process improvement, stakeholder collaboration, and adherence to internal controls, with opportunities to grow within a global telecom technology

Qualifications

• Bachelor's or Master's degree with 5+ years in Order Management or related ops.
• Strong understanding of order-to-cash processes including invoicing and logistics.
• Proficiency in SAP and MS Office with strong analytical abilities.
• Experience in global shared services, telecommunications, or technology environments.
• Exposure to Lean, Six Sigma, or continuous improvement methodologies.

Responsibilities

• Manage end-to-end customer order lifecycle with accurate intake and timely execution.
• Coordinate procurement and fulfillment: demand capture, PO processing, goods receipt, invoice verification.
• Oversee ordering and delivery of hardware, software, and services per internal processes.
• Support logistics by coordinating transportation, validating freight costs, tracking shipments.
• Ensure accurate invoicing and support cash collection, including dispute resolution and LC processes.
• Monitor operational transactions, trigger workflows, and collaborate with cross-functional teams.
• Drive operational excellence through process adherence, data accuracy, and knowledge sharing.

Skills

Order management

Stakeholder management

Analytical skills

MS Excel

Communication

Education

Bachelor's or Master's degree

Tools

SAP

Job description

Job Description

The Order Management Specialist is responsible for managing end-to-end order fulfillment activities, ensuring accurate order processing, procurement and logistics coordination, invoicing, and cash collection support. The role requires strong stakeholder management, operational excellence, and collaboration across cross-functional teams to ensure seamless delivery and customer satisfaction.

How You Will Contribute And What You Will Learn

• Manage end-to-end customer order lifecycle, ensuring accurate order intake validation and timely execution of order management activities.
• Coordinate procurement and fulfillment processes, including demand capture, purchase order processing, goods receipt validation, and invoice verification.
• Oversee ordering and delivery of hardware, software, and services while maintaining compliance with internal processes and customer requirements.
• Support logistics and distribution activities by coordinating transportation, validating freight costs, monitoring shipments, and ensuring on-time delivery.
• Ensure accurate customer invoicing and support cash collection activities, including dispute resolution and documentary payment processes such as Letters of Credit.
• Monitor operational transactions, trigger necessary workflows, and collaborate with cross-functional teams to ensure timely completion of order-related activities.
• Drive operational excellence through process adherence, data accuracy, continuous improvement initiatives, and knowledge sharing with new team members.

Key Skills And Experience

Must Have:

• Bachelor's or Master degree with 5+ years of experience in Order Management, Supply Chain Operations, Customer Operations, Procurement, or a related operational environment.
• Understanding of order-to-cash (O2C) processes, including order processing, invoicing, logistics coordination, and customer billing.
• Proficiency in ERP platforms (SAP preferred) and Microsoft Office tools, with strong analytical and problem-solving capabilities.
• Experience working in a global shared services, telecommunications, or technology-driven organization.
• Exposure to process improvement methodologies such as Lean, Six Sigma, or continuous improvement frameworks.
• Stakeholder management skills with experience collaborating across multicultural and cross-functional teams.

It would be nice if you also have:

• Knowledge of international trade documentation, Letters of Credit (LC), import/export processes, and transportation management.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits in India:

• Flexible and hybrid working arrangements to support work–life balance
• Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
• A minimum of 90 days of Maternity and Paternity Leave based on eligibility
• Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
• Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support
• Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms
• Opportunities to innovate and contribute through Nokia’s research and development environment
• Recognition programs that celebrate outstanding contributions
• Workplace support – ergonomic working support and mobile device programs based on eligibility