Order management| Chennai & Hyderabad

2COMS Consulting Pvt. Ltd.; Chennai District; On-site; INR 2,400,000 - 3,400,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. invites applications for Subject Matter Expert – HR Administration in Chennai and Vizag. You will lead end-to-end HR Admin service delivery across geographies, ensuring operational excellence, client satisfaction, and financial performance.

The role requires deep Workday HCM and ServiceNow HRSD expertise, P&L ownership, and the ability to drive transformation through automation and AI, while engaging with HR Directors and VPs.

Qualifications

• Bachelor's degree in any discipline.
• Deep knowledge of Workday HCM configuration and integration.
• Experience with ServiceNow HRSD.

Responsibilities

• Oversee end-to-end HR Admin service delivery across geographies.
• Own P&L for HR Admin tower, including headcount, attrition, and costs.
• Drive automation, AI deployment, and process re-engineering initiatives.
• Manage relationships with HR Directors and VP-level stakeholders.
• Lead quarterly business reviews (QBRs) and governance forums.
• Collaborate with Client Global Process Owners on process design and SLA.
• Develop and execute talent strategy for the HR Admin tower.

Skills

Senior operations management

Workday HCM

ServiceNow HRSD

Executive stakeholder management

P&L management

Education

Bachelor's degree

Tools

Workday HCM

ServiceNow HRSD

Job description

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Job Description

About the client:

A leading global professional services organization delivering business process, operations, and digital transformation solutions to Fortune 500 enterprises across banking, insurance, healthcare, life sciences, retail, and technology sectors. With a strong global presence, the organization combines domain expertise, automation, analytics, AI, and process excellence to drive operational efficiency, innovation, and exceptional customer experiences while offering employees exposure to international clients and large-scale transformation programs.

Job Description – HR Administration

Job Title:Subject Matter Expert – HR Administration

Experience:4-7 years

Location: Chennai and Vizag

Employment Type: Full-Time

Role Summary

Lead end-to-end HR Administration service delivery across multiple geographies and process towers, ensuring operational excellence, client satisfaction, financial performance, and transformation outcomes.

Key Responsibilities

• Accountable for end-to-end HR Admin service delivery across multiple geographies/markets.
  
• Own P&L accountability for the HR Admin tower, including headcount, attrition, and cost per transaction.
  
• Drive transformation initiatives through automation, AI deployment, and process re-engineering.
  
• Manage client stakeholder relationships at HR Director and VP levels.
  
• Lead quarterly business reviews (QBRs) and governance forums.
  
• Partner with Client Global Process Owners on process design and SLA frameworks.
  
• Develop and execute talent strategy for the HR Admin tower.
  

Qualifications

• Bachelor's degree (Graduate) in any discipline.
  
• Deep functional and configuration knowledge of Workday HCM.
  
• Program-level experience with ServiceNow HRSD.
  

Requirements

Required Skills & Expertise

• Senior operations management across multi-site, multi-country environments.
  
• Deep functional knowledge of Workday HCM with the ability to advise on configuration, integration, and roadmap planning.
  
• ServiceNow HRSD program governance and service design expertise.
  
• Strong financial acumen, including tower P&L management and cost modelling.
  
• Executive-level stakeholder management and communication skills.
  
• Proven change management and transformation leadership capabilities.