ORDER DESK EXECUTIVE

Recex Pvt Ltd.; Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Recex Pvt Ltd. in Mumbai is seeking a proactive Order Desk Executive to handle customer orders, coordinating with sales, warehouse, and logistics teams to ensure accurate and timely processing.

You will verify product availability, pricing, and delivery schedules, prepare invoices and order-related documents, and provide ongoing updates to customers while maintaining ERP records.

Qualifications

• Graduate in any discipline.
• 1–3 years of experience in order management, customer service, sales coordination, logistics, or supply chain operations.
• Experience in FMCG, food distribution, retail, or logistics preferred.

Responsibilities

• Receive and process customer orders via phone, email, ERP, and inputs from sales team.
• Verify product availability, pricing, quantity, and delivery schedules.
• Coordinate with sales, warehouse, and logistics teams for order fulfillment.
• Track order status and provide timely updates to customers and internal teams.
• Prepare order confirmations, invoices, and delivery documents.
• Handle and resolve customer queries related to orders, delivery, and product availability.
• Maintain accurate order records and update ERP systems.
• Prepare daily and weekly order management reports.
• Ensure all order activities are completed accurately within deadlines.

Skills

Communication skills

MS Excel

ERP systems

Data entry

Attention to detail

Team coordination

Education

Graduate

Tools

ERP/SAP

Job description

WE ARE LOOKING FOR A PROACTIVE, DETAIL-ORIENTED, AND RESPONSIBLE ORDER DESK EXECUTIVE TO HANDLE CUSTOMER ORDERS AND COORDINATE WITH SALES, WAREHOUSE, AND LOGISTICS TEAMS. THE CANDIDATE WILL BE RESPONSIBLE FOR ENSURING ACCURATE AND TIMELY ORDER PROCESSING, DELIVERY COORDINATION, AND CUSTOMER SUPPORT.

KEY RESPONSIBILITIES

• RECEIVE AND PROCESS CUSTOMER ORDERS THROUGH PHONE, EMAIL, ERP, AND SALES TEAM INPUTS.
• VERIFY PRODUCT AVAILABILITY, PRICING, QUANTITY, AND DELIVERY SCHEDULES.
• COORDINATE WITH SALES, WAREHOUSE, AND LOGISTICS TEAMS FOR ORDER FULFILLMENT.
• TRACK ORDER STATUS AND PROVIDE TIMELY UPDATES TO CUSTOMERS AND INTERNAL TEAMS.
• PREPARE ORDER CONFIRMATIONS, INVOICES, AND DELIVERY-RELATED DOCUMENTS.
• HANDLE AND RESOLVE CUSTOMER QUERIES RELATED TO ORDERS, DELIVERY, AND PRODUCT AVAILABILITY.
• MAINTAIN ACCURATE ORDER RECORDS AND UPDATE ERP SYSTEMS.
• PREPARE DAILY AND WEEKLY ORDER MANAGEMENT REPORTS.
• ENSURE ALL ORDER-RELATED ACTIVITIES ARE COMPLETED WITH ACCURACY ANDIN THE GIVEN TIMELINE.

REQUIRED SKILLS

• GOOD COMMUNICATION AND COORDINATION SKILLS.
• GOOD KNOWLEDGE OF MS EXCEL AND ERP SYSTEMS.
• ACCURATE DATA ENTRY AND STRONG ATTENTION TO DETAIL.
• ABILITY TO HANDLE MULTIPLE ORDERS AND PRIORITIZE TASKS.
• GOOD CUSTOMER SERVICE AND PROBLEM-SOLVING SKILLS.
• ABILITY TO WORK EFFECTIVELY WITH SALES, WAREHOUSE, AND LOGISTICS TEAMS.

QUALIFICATION & EXPERIENCE

• GRADUATE IN ANY DISCIPLINE.
• 1–3 YEARS OF EXPERIENCE IN ORDER MANAGEMENT, CUSTOMER SERVICE, SALES COORDINATION, LOGISTICS, OR SUPPLY CHAIN OPERATIONS.
• EXPERIENCE IN FMCG, FOOD DISTRIBUTION, RETAIL, OR LOGISTICS WILL BE PREFERRED.

PREFERRED KNOWLEDGE

• ERP/SAP ORDER PROCESSING.
• INVENTORY MANAGEMENT AND ORDER FULFILLMENT.
• INVOICE, DISPATCH, AND DELIVERY DOCUMENTATION.

WORKING HOURS 11:00 AM TO 9:00 PM | 11 HOURS