ORDER DESK EXECUTIVE

JobItUs; Mumbai; Sur place; INR 260 000 - 380 000; Plein temps

Résumé du poste

JobItUs in Mumbai is seeking a proactive Order Desk Executive to handle customer orders and coordinate with sales, warehouse, and logistics teams. You will ensure accurate and timely order processing and provide delivery updates and customer support.

Ideal candidates have a graduate degree and 1–3 years in order management or logistics, with strong Excel and ERP skills, and the ability to manage multiple orders with attention to detail.

Qualifications

• Graduate in any discipline.
• 1–3 years of experience in order management, customer service, sales coordination, logistics, or supply chain operations.
• Experience in FMCG, food distribution, retail, or logistics preferred.

Responsabilités

• Receive and process customer orders via phone, email, ERP, and inputs from the sales team.
• Verify product availability, pricing, quantity, and delivery schedules.
• Coordinate with sales, warehouse, and logistics teams for order fulfillment.
• Track order status and provide timely updates to customers and internal teams.
• Prepare order confirmations, invoices, and delivery-related documents.
• Handle and resolve customer queries related to orders, delivery, and product availability.
• Maintain accurate order records and update ERP systems.
• Prepare daily and weekly order management reports.
• Ensure all order-related activities are completed accurately within timelines.

Connaissances

Communication

Microsoft Excel

ERP systems

Data entry

Customer service

Coordination

Formation

Graduation in any discipline

Outils

ERP/SAP

Description du poste

WE ARE LOOKING FOR A PROACTIVE, DETAIL-ORIENTED, AND RESPONSIBLE ORDER DESK EXECUTIVE TO HANDLE CUSTOMER ORDERS AND COORDINATE WITH SALES, WAREHOUSE, AND LOGISTICS TEAMS. THE CANDIDATE WILL BE RESPONSIBLE FOR ENSURING ACCURATE AND TIMELY ORDER PROCESSING, DELIVERY COORDINATION, AND CUSTOMER SUPPORT.

KEY RESPONSIBILITIES

• RECEIVE AND PROCESS CUSTOMER ORDERS THROUGH PHONE, EMAIL, ERP, AND SALES TEAM INPUTS.
• VERIFY PRODUCT AVAILABILITY, PRICING, QUANTITY, AND DELIVERY SCHEDULES.
• COORDINATE WITH SALES, WAREHOUSE, AND LOGISTICS TEAMS FOR ORDER FULFILLMENT.
• TRACK ORDER STATUS AND PROVIDE TIMELY UPDATES TO CUSTOMERS AND INTERNAL TEAMS.
• PREPARE ORDER CONFIRMATIONS, INVOICES, AND DELIVERY-RELATED DOCUMENTS.
• HANDLE AND RESOLVE CUSTOMER QUERIES RELATED TO ORDERS, DELIVERY, AND PRODUCT AVAILABILITY.
• MAINTAIN ACCURATE ORDER RECORDS AND UPDATE ERP SYSTEMS.
• PREPARE DAILY AND WEEKLY ORDER MANAGEMENT REPORTS.
• ENSURE ALL ORDER-RELATED ACTIVITIES ARE COMPLETED WITH ACCURACY ANDIN THE GIVEN TIMELINE.

REQUIRED SKILLS

• GOOD COMMUNICATION AND COORDINATION SKILLS.
• GOOD KNOWLEDGE OF MS EXCEL AND ERP SYSTEMS.
• ACCURATE DATA ENTRY AND STRONG ATTENTION TO DETAIL.
• ABILITY TO HANDLE MULTIPLE ORDERS AND PRIORITIZE TASKS.
• GOOD CUSTOMER SERVICE AND PROBLEM-SOLVING SKILLS.
• ABILITY TO WORK EFFECTIVELY WITH SALES, WAREHOUSE, AND LOGISTICS TEAMS.

QUALIFICATION & EXPERIENCE

• GRADUATE IN ANY DISCIPLINE.
• 1–3 YEARS OF EXPERIENCE IN ORDER MANAGEMENT, CUSTOMER SERVICE, SALES COORDINATION, LOGISTICS, OR SUPPLY CHAIN OPERATIONS.
• EXPERIENCE IN FMCG, FOOD DISTRIBUTION, RETAIL, OR LOGISTICS WILL BE PREFERRED.

PREFERRED KNOWLEDGE

• ERP/SAP ORDER PROCESSING.
• INVENTORY MANAGEMENT AND ORDER FULFILLMENT.
• INVOICE, DISPATCH, AND DELIVERY DOCUMENTATION.

WORKING HOURS 11:00 AM TO 9:00 PM | 11 HOURS