Oracle Services Cloud Consultant

Tata Consultancy Services Limited; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Tata Consultancy Services Limited in Bengaluru is seeking an experienced Oracle Services Cloud Consultant with hands-on expertise in Oracle Service Cloud and CX Service solutions, responsible for end-to-end implementation, configuration, integration and deployment.

You will gather requirements, configure processes, support data migration and work with integration teams to ensure successful go-live, while maintaining strong client communication throughout the project lifecycle.

Qualifications

• 8+ years of Oracle experience.
• Hands-on implementation and configuration experience.
• End-to-end implementation lifecycle exposure.
• Business rules, workflows and application configuration.
• Integration and data migration exposure.
• SIT, UAT and production go-live experience.
• Strong client and stakeholder communication.

Responsibilities

• Lead end-to-end Oracle Service Cloud / Oracle CX Service implementations.
• Translate business requirements into functional/technical solutions.
• Configure service processes, workflows, rules, roles and security.
• Handle application configuration, extensions and customisation.
• Coordinate integrations with Oracle and third-party apps.
• Support data migration, SIT, UAT and production deployment.
• Troubleshoot application and integration issues.
• Coordinate with stakeholders through go-live.

Skills

Oracle Service Cloud

Oracle CX Service

End-to-end implementation

Business rules

Workflows

Integration

Data migration

SIT/UAT

Go-live support

Stakeholder communication

Job description

Practice: Oracle Services

Role Type: Functional / Techno-Functional

Focus: Hands-on implementation

Job Summary

We are looking for an experienced Oracle Services Cloud Consultant with strong knowledge of Oracle CX Service solutions and hands-on experience in end-to-end implementation, configuration, integration and deployment.

Key Responsibilities

• Work on end-to-end Oracle Service Cloud / Oracle CX Service implementations.
• Gather business requirements and translate them into functional/technical solutions.
• Configure service processes, workflows, business rules, roles and security.
• Handle application configuration, extensions and customisation.
• Work with integration teams for connectivity with Oracle and third-party applications.
• Support data migration, SIT, UAT, defect resolution and production deployment.
• Troubleshoot application and integration issues.
• Coordinate with business stakeholders throughout implementation and go-live.

Mandatory Skills

• 8+ years of overall Oracle experience.
• Hands-on implementation and configuration experience.
• End-to-end implementation lifecycle exposure.
• Business rules, workflows and application configuration.
• Integration and data migration exposure.
• SIT, UAT and production go-live experience.
• Strong client and stakeholder communication.