Oracle Fusion Consultant

First Place Consulting; Hyderabad, Bengaluru, Delhi; Remote; INR 1.500.000 - 2.100.000; Vollzeit

Zusammenfassung

First Place Consulting is seeking an experienced Oracle Fusion CX Consultant to support day-to-day operations and enhancements across OFS, CX Sales, CX Service, and CPQ. The role requires strong functional knowledge, hands-on configuration, and the ability to collaborate with cross-functional teams to drive improvements.

Responsibilities include daily production support, configuration and administration, and participation in enhancements and project cycles.

Qualifikationen

• Strong functional knowledge of Oracle Cloud CX applications.
• Hands-on configuration and administration in OFS, CX Sales, CX Service and CPQ.
• Experience in cross-functional collaboration and stakeholder management.
• Proficiency in testing, deployment, and data loads.
• Familiarity with Agile/Scrum environments.
• Ability to analyze complex issues across modules.

Aufgaben

• Provide day-to-day functional support for OFS, CX Sales, CX Service, and CPQ modules.
• Troubleshoot user-reported issues, analyze root causes, and drive timely resolution.
• Monitor integrations between CX modules and external systems.
• Configure and administer OFS, Sales Cloud, Service Cloud, and CPQ.
• Manage user roles, access controls, security privileges, and profiles.
• Define workflows, assignment rules, queues, and scheduling policies.
• Gather requirements, translate to functional specs, and support deployments.
• Collaborate with Field Technicians, Sales, Customer Service, Operations, and IT.
• Create and maintain SOPs, logs, and knowledge base; develop OTBI/BI reports.
• Provide UAT support and sign-off with business users.

Kenntnisse

Oracle Cloud CX

Functional knowledge

Troubleshooting

Cross-functional collaboration

Agile/Scrum

Root cause analysis

Tools

OIC

REST/SOAP

OTBI

Jobbeschreibung

We are seeking an experienced Oracle Fusion CX Consultant to support day-to-day business operations and enhancements across Oracle Field Service (OFS), CX Sales, CX Service, and Oracle CPQ.

The ideal candidate will have strong functional knowledge in Oracle Cloud CX applications, troubleshooting skills, hands-on configuration experience, and the ability to work with cross-functional teams to resolve issues and deliver continuous improvements.

Key Responsibilities

Daily Production Support

Provide day-to-day functional support for Oracle OFS, CX Sales, CX Service, and CPQ modules.

Troubleshoot user-reported issues, analyze root causes, and drive timely resolution.

Monitor integrations between CX modules, OFS, CPQ, Order Management, and external third-party systems.

Support service request lifecycle including creation, assignment, scheduling, dispatching, and completion in OFS.

Ensure SLAs are met for incidents, service requests, and enhancements.

Configuration & Administration

Perform configurations, setups, and changes in OFS, Sales Cloud, Service Cloud, and CPQ.

Manage user roles, access controls, security privileges, and profiles.

Maintain workflows, assignment rules, service territories, queues, and scheduling policies.

Configure CX Sales objects, layouts, analytics, custom fields, and business rules.

Configure CPQ rules, attributes, price books, approval workflows, and document templates.

Enhancements & Projects

Gather requirements from business users and convert them into functional specifications.

Participate in minor enhancements, testing, validation, and deployments.

Support quarterly Oracle Cloud release cycles: impact analysis, regression testing, user training.

Coordinate with technical teams (OIC, integrations, reporting, BI) for solution delivery.

Assist in data loads, data corrections, and cleansing activities when needed.

Cross-Functional Collaboration

Work closely with Field Technicians, Sales teams, Customer Service, Operations, and IT teams.

Partner with Oracle Support (SRs) for unresolved issues and monitor progress until closure.

Work with integration teams on data flow, payload validations, and troubleshooting failures.

Provide UAT support, create test scenarios, and work with business users for sign-off.

Documentation & Reporting

• Document functional setups, issue logs, design changes, SOPs, and knowledge base articles.
• Develop OTBI, BI Publisher, or CX analytics reports and dashboards as needed.
• Provide regular status updates to stakeholders and leadership teams.
• Hands-on experience with setup, configuration, troubleshooting, and end-to-end support.
• Knowledge of OIC integrations, REST/SOAP web services, and CX-OFS-CPQ data flows.
• Ability to analyze complex issues spanning multiple modules.
• Strong communication, documentation, and stakeholder-management skills.
• Experience in Agile/Scrum environments is preferred.

Location: Remote- Bengaluru,Hyderabad,Delhi / NCR,Chennai,Pune,Kolkata,Ahmedabad,Mumbai