Oracle Apps & Ext Specialist

Poutrix; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Arcadis is seeking a production support professional to maintain environment stability for the GSI Solutions team, coordinate code migrations, and resolve first‑line incidents for the GEA portfolio.

You will work with GSI Automation & Integrations and project teams to ensure middleware availability, reliability, and performance, while tracking incident trends for continuous improvement.

Qualifications

• Minimum of 3 years’ experience supporting Oracle Applications and Extension layers, at least 1 with Oracle Cloud application services.
• Experience planning and implementing Cloud application services in a global company with multi‑national, multi‑vendor environment.
• Proven track record coordinating multi‑disciplinary teams and maintaining stakeholder relationships.
• Knowledge of Oracle APEX, Oracle Cloud Infrastructure, Oracle SQL/PLSQL, ORDS and deployment processes.

Responsibilities

• Provide production support to maintain environment stability and resolve first‑line incidents.
• Triage and escalate incidents to L2/L3 with clear diagnostics and replication steps.
• Coordinate and execute code migrations/deployments in non‑production and production environments.
• Validate deployments and run post‑deployment smoke tests.
• Monitor performance and respond to alerts to ensure availability and performance.
• Coordinate release activities across environments, teams and vendors.
• Track incident trends and contribute to improvements and automation.

Skills

Oracle APEX

Oracle Cloud Infra

Oracle SQL/PLSQL

ORDS

Helix system

Deployment processes

Problem escalation

SLAs

Tools

Helix system

ORDS

Job description

Role description: Provides production support to maintain environment stability, coordinate code migrations, and resolve first‑line incidents for the GSI Solutions team to meet business demand for the GEA portfolio.

Role accountabilities

Individual accountabilities

Collaboration

• Proactively engages with Key Business Users to receive feedback, gauge satisfaction with system, integrations, and address issues or concerns.
• Collaborate with GSI Automation & Integrations Teams and project teams to ensure the availability, reliability, and performance of middleware systems.
• Collaborate with GSI Teams to deliver efficient and well‑run processes.

Application & Extension Services

• Monitor Oracle and the various Application & Extension services across production services to detect and escalated incidents according to SLAs.
• Triage and resolve L1 incidents and service requests; escalated to L2/L3 with clear diagnostics and replication steps.
• Coordinate and execute approved code migrations/deployments in non‑production and production environments via appropriate Helix ticket types.
• Validate deployments and run post‑deployment smoke tests to confirm service stability.
• Proactively monitor performance, resource utilization and promptly respond to alerts to ensure availability and performance meets business demands.
• Coordinate with release manager the schedule of maintenance & release activities across environments, teams, and vendors, identifying and resolving conflicts to minimize risk of disruption.
• Track incident trends and provide input to continuous improvement and automation initiatives.

Optimization

• Identify opportunities where better fixes, more secure approaches, standardizations, automations, or upgrades should be considered and report them in regular status updates to GSI Solutions Director.

Key shared accountabilities

• Partnership with other Towers, Lanes, and teams to achieve goals and exceed business expectations.
• Oracle SOP and KBA development with GSI team.
• Oracle service disruptions announcements and EU communications with GSI team.
• Release Management with GEA teams and Tech CAB.

Qualifications & Experience

• Minimum of 3 years’ experience supporting Oracle Applications and Extension layers, at least 1 of which with Oracle Cloud application services.
• Demonstrated experience successfully planning and implementing Cloud application services in a global company with a multi‑national, multi‑vendor environment.
• Proven track record of achieving service excellence, including maintaining positive stakeholder relationships and coordinating multi‑disciplinary teams with internal and external resources.
• Skills
  • Primary: Oracle APEX, Oracle Cloud Infrastructure, Oracle SQL/PLSQL Database, ORDS
  • Secondary: Helix system, Arcadis’ policies for SLAs, Problem escalation, Deployment processes.

Equal Opportunity Employer – women, minorities and people with disabilities are strongly encouraged to apply. Arcadis is committed to non‑discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation and gender identity.