Collaboration
- Collaborates and communicates with domain BPOs, BPEs, KBUs, and EU’s.
- Collaborates with OIM team and member of Design Authority.
- Collaborates with OEA Data, Infrastructure & Integrations team and OOO Technical solution managers to ensure technical landscape adheres to standards.
Application Support & Maintenance
- Proactively assesses the technical landscape and ensures processes/integrations are optimally configured.
- Supports Arcadis 3rd party vendors in assessing & validating proposed solutions and/or creates proposed solutions to address incidents/problems.
- Key member of the Oracle Cloud quarterly update process and testing for apps in collaboration with KBUs and OOO Test Manager.
- Attends service calls with support partner to provide guidance on technical issues.
- Joins Oracle support sessions to actively influence Oracle product development and thereby improving business efficiency.
Application Enhancement & Continuous Improvement
- Collaborates with Product Owners, BPOs, BPEs, and OOO C/I team to design and deliver continuous improvement projects in the Oracle applications portfolio.
- Works on technical design. Reviews approach with the product owners and performs fit/gap analysis.
- Owns technical solution development, documentation and including technical testing to ensure that solutions follow best design practices.
Vendor Management
- Reviews proposed configuration changes designed by 3rd parties.
- Works with 3rd parties to ensure projects are delivered within scope, budget & quality.
Key Shared Accountabilities
- Partnership with other OEA Lanes, Teams, and OOO Domains to exceed business expectations
- Oracle technical solution decisions with OOO and OIM Lanes
- Oracle Quarterly Update testing with OOO Test Manager and KBUs
- Oracle portfolio integrations with DII team
- Oracle SOP and KBA development with O&Q team
Key Profile Requirements
- 4+ years of hands‑on experience with major ERP systems, with at least 3 years specifically with Oracle Cloud.
- A track record of successfully designing and delivering complex technical solutions in a global enterprise with a complex business environment.
- Experience with Visual Builder Cloud Service (VBCS) and UI/UX design is preferred.
- Knowledge of the following is beneficial: SQL, OTBI, BIP, OIC, OCI, REST APIs, middleware, security, performance, and Apex.
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