Oracle Apps & Ext Specialist

Arcadis; Hyderabad; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Arcadis in Hyderabad is seeking an experienced Oracle Applications support specialist to provide production support, coordinate code migrations, and resolve L1 incidents for the GEA portfolio, ensuring stability and SLA adherence across production and non‑production environments.

The role requires collaboration with global teams, strong incident management, and the ability to plan cloud services, deploy changes via Helix, validate deployments, and monitor performance to keep services available

Qualifications

• Minimum 3 years’ experience supporting Oracle Applications and Extension layers, including Oracle Cloud services.
• Experience planning and implementing Cloud application services in a global multi‑vendor environment.
• Proven track record of service excellence and stakeholder management across teams.

Responsibilities

• Provide production support to maintain environment stability and coordinate code migrations.
• Triage and resolve L1 incidents; escalate with clear diagnostics and steps.
• Coordinate and execute deployments in non-prod and prod via Helix ticket types.
• Validate deployments and perform post‑deployment smoke tests for stability.
• Monitor performance and resources; respond to alerts to ensure availability.
• Coordinate release schedules with managers across environments and vendors.

Skills

Oracle APEX

Oracle Cloud Infrastructure

Oracle SQL/PLSQL

ORDS

Helix system

Tools

Helix

Job description

Role Description

Provides production support to maintain environment stability, coordinate code migrations, and resolve first‑line incidents for the GSI Solutions team to meet business demand for the GEA portfolio.

Collaboration

• Proactively engages with Key Business Users to receive feedback, gauge satisfaction with system, integrations, and address issues or concerns.
• Collaborate with GSI Automation & Integrations Teams and project teams to ensure the availability, reliability, and performance of middleware systems.
• Collaborate with GSI Teams to deliver efficient and well‑run processes.

Application & Extension Services

• Monitor Oracle the various Application & Extension services across production services to detect and elevate incidents according to SLAs.
• Triage and resolve L1 incidents and service requests; escalat to L2/L3 with clear diagnostics and replication steps.
• Coordinate and execute approved code migrations/deployments in non‑production and production environments via appropriate Helix ticket types.
• Validate deployments and run post‑deployment smoke tests to confirm service stability.
• Proactively monitors performance, resource utilization and promptly respond to alerts to ensure availability and performance meets business demands.
• Coordinates with release manager the schedule of maintenance & release activities across environments, teams, and vendors, identifying and resolving conflicts to minimize risk of disruption.
• Track incident trends and provide input to continuous improvement and automation initiatives.

Optimization

• Identify opportunities where better fixes, more secure approaches, standardizations, automations, or upgrades should be considered and report them in regular status updates to GSI Solutions Director.

Key Shared Accountabilities

• Partnership with other Towers, Lanes, and teams to achieve goals and exceed business expectations.
• Oracle SOP and KBA development with GSI team.
• Oracle service disruptions announcements and EU communications with GSI team.
• Release Management with GEA teams and Tech CAB.

Qualifications & Experience

• Minimum of 3 years’ experience supporting Oracle Applications and Extension layers, at least 1 of which with Oracle Cloud application services.
• Demonstrated experience successfully planning and implementing Cloud application services in a global company with a multi‑national, multi‑vendor environment.
• Proven track record of achieving service excellence, including maintaining positive stakeholder relationships and coordinating multi‑disciplinary teams with internal and external resources.
• Skills
  • Primary: Oracle APEX, Oracle Cloud Infrastructure, Oracle SQL/PLSQL Database, ORDS
  • Secondary: Helix system, Arcadis’ policies for SLAs, Problem escalation, Deployment processes.

Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why equality and inclusion is at the forefront of all our activities. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity employer; women, minorities, and people with disabilities are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity.