Optometry Specialist

SSR FIRST LENS PVT LTD; Pune District; In loco; INR 250.000 - 400.000; Tempo pieno

Descrizione del lavoro

SSR FIRST LENS PVT LTD in Pune is seeking an Optometry Specialist to support customers via WhatsApp and email, guiding contact lens prescriptions and product choices, and coordinating with sales and warehouse to ensure order accuracy and timely deliveries.

The role requires a Diploma or Degree in Optometry, strong English communication, and detail-oriented, fast-paced ecommerce collaboration. On-site position in the Pune Division.

Competenze

• Must hold a Diploma or Degree in Optometry from a recognized institute.
• Knowledge of contact lenses, prescriptions, and optical products.
• Excellent written communication in English; proficiency with WhatsApp, email, and basic computer operations.

Mansioni

• Handle online customer queries via WhatsApp, email and other channels; assist with contact lens prescriptions and product selection.
• Understand contact lens prescriptions and guide customers on suitable lenses and eyewear; escalate complex queries as needed.
• Manage online order processing, coordinate with warehouse for stock, packing, dispatch, and handle delivery issues.

Conoscenze

Contact lenses

Prescription powers

Optical products

English fluency

WhatsApp usage

Computer basics

Attention to detail

Formazione

Optometry degree

Descrizione del lavoro

Company Description

SSR FIRST LENS PVT LTD operates the First Lens brand, a comprehensive online platform specializing in eyewear and vision-related products.

Role Description

The Optometry Specialist is a full-time, on-site role based in the Pune Division.

Required Qualifications & Skills

Diploma or Degree in Optometry from a recognized institute. Good knowledge of contact lenses, prescriptions, and optical products. Excellent written communication skills in English. Proficiency in WhatsApp, email, and basic computer operations. Good attention to detail, especially when handling prescription powers. Ability to multitask and work efficiently in a fast-paced ecommerce environment.

Key Responsibilities

• Online Customer Support Handle customer queries via WhatsApp, email, and other online channels. Assist with contact lens prescriptions, product selection, lens powers, and availability. Resolve customer concerns and coordinate with sales and operations teams.
• Optometry & Product Knowledge Understand contact lens prescriptions, including spherical and toric lenses. Guide customers on suitable contact lenses, prescription eyewear, and optical products. Escalate complex prescription-related queries when required.
• E-commerce Operations Manage online order processing and order-related queries. Coordinate with the warehouse for stock, packing, and dispatch. Handle delivery issues, cancellations, returns, and replacements. Maintain accurate customer and order records.