Optometrist

Tyro Ventures; Pune District, Mumbai, North Goa; On-site; INR 300,000 - 420,000; Full time

Job summary

Lenskart in Baramati is seeking a customer-focused associate to greet walk-in customers, guide them toward a free eye check-up, and assist with eyewear selection.

The role covers eye check-ups, dispensing, lens education, and product recommendations to meet customer needs. You will maintain store standards, process transactions, and support stock upkeep daily.

Qualifications

• Experience in retail or customer service is desirable.
• Basic understanding of eyewear and optical lens types.
• Ability to greet customers and guide them to services.

Responsibilities

• Greeting and guiding walk-in customers toward the clinic to promote the free eye check-up.
• Eye check-up & dispensing following the 12-step Optometry process; educate on lenses and frames.
• Presenting recommended products based on customer preferences and needs.
• Achieving sales targets and following SOPs; coordinate post-sale pickup and returns.
• Store upkeep and maintenance; keep shelves clean and stock secure per SOP.

Skills

Customer focus

Sales targets

Eye care knowledge

POS system proficiency

Job description

Mumbai

Pune

Goa

Solapur

Nagpur

Akola

Aurangabad

Nanded

Washim

Islampur

Jaysingpur

Kagal

Jalgaon

Baramati Responsibilities

1) Customer focus: Driving Net Promoter Score *Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up *Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers *Understanding the POS system to ensure that the transactions are processed effectively *Being dedicated to customer satisfaction and resolving any concerns that the customer has

2) Eye check-up & dispensing *Following the 12-step Optometry process at Lenskart, during the eye check-up *Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames *Performing a quality check of the lenses fitted before handing over the product to the customer

3) Product recommendation *Presenting the customer with an optimal selection of products based on customer preferences *Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

4) Achieving sales Vs. Plan & SOP adherence *Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs *Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

5) Store upkeep & maintenance *Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP *Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Locations:

Mumbai

Pune

Goa

Solapur

Nagpur

Akola

Aurangabad

Nanded

Washim

Islampur

Jaysingpur

Kagal

Jalgaon

Baramati