Optometrist

Lenskart; Kunjathur; On-site; INR 420,000 - 660,000; Full time

Job summary

Lenskart in India is seeking an Optometrist/Sr. Optometrist who will perform eye-checks, dispense eyewear, and contribute to sales targets. The role blends clinical expertise with customer-focused selling and stock management to ensure a premium shopping experience.

The candidate will follow the 12-step optometry process, explain prescriptions clearly, and assist customers with frame and lens selections while maintaining store SOPs.

Qualifications

• Diploma/ Bachelor in Optometry; fresh graduates are welcome.
• Ability to build rapport and understand customer needs.
• Clear communication and active listening skills.

Responsibilities

• Greeting walk-in customers and guiding them to the clinic for eye check-up.
• Involvement in stocktakes and maintaining sales floor standards.
• Understanding the POS system to process transactions effectively.
• Delivering eye-check-up, dispensing, and product recommendations.
• Achieving sales targets while adhering to SOPs.

Skills

Customer rapport

Communication skills

Sales orientation

Attention to detail

Multitasking

Education

Diploma/ Bachelors in Optometry

Tools

POS system

Job description

JOB DESCRIPTION-OPTOMETRIST

Title- Optometrist/Sr. Optometrist

Reporting to - Store Manager

Skip Level - Areas Operations Manager

About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has

Customer focus: Driving Net Promoter Score Following the 12-step Optometry process at Lenskart, during the eye check-up Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames

Eye check-up & dispensing Performing a quality check of the lenses fitted before handing over the product to the customer Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Product recommendation Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Achieving sales Vs. Plan & SOP adherence Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Store upkeep & maintenance Personal attributes & competencies Minimum qualification: Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority