Optometrist

Lenskart; Bhagalpur; On-site; INR 300,000 - 420,000; Full time

Job summary

Lenskart in Bhagalpur, India, seeks an Optometrist/Sr. Optometrist to perform eye checks, dispense lenses and guide customers through frame selections. The role integrates technical optometry with sales, stock management and SOP compliance to deliver an exceptional customer experience.

The candidate will educate customers on vision options, recommend lenses and frames, and help achieve sales targets while maintaining store standards and efficient POS operations.

Qualifications

• Diploma or Bachelor's in Optometry required.
• Freshers are eligible to apply with no minimum work experience.
• Ability to build rapport and establish trust with customers.
• Clear communication and active listening skills.

Responsibilities

• Eye check-up, dispensing and educating customers on lenses and frames.
• Present optimal product selections based on customer preferences.
• Achieve sales targets while adhering to SOPs and processing transactions.
• Promote free eye check-ups and manage stock and store standards.

Skills

Customer service

Sales

Eye examination

Product pitching

Education

Diploma/ Bachelors in Optometry

Tools

POS system

Job description

JOB DESCRIPTION-OPTOMETRIST

Title Optometrist/Sr. Optometrist
Reportingto Store Manager
SkipLevel Areas Operations Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Promoter Score

Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
Understanding the POS system to ensure that the transactions are processed effectively
Being dedicated to customer satisfaction and resolving any concerns that the customer hasFollowing the 12-step Optometry process at Lenskart, during the eye check-up

Eye check-up & dispensing

Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
Performing a quality check of the lenses fitted before handing over the product to the customer

Product recommendation

Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence

Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the
reason and try to resolve the same to control the return percentage.Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
Store upkeep & maintenance regularly, and ensuring there is no deviation as per the SOP
Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification: Diploma/ Bachelors in Optometry
Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships
Ability to understand unstated needs of the customer and offer solutions.
Clear communication and active listening skills
Ability to adapt to changing environment and openness to learn
Proactive task ownership, result-orientation, and customer-orientation.
Ability to multitask and organize activities based on priority