Optometrist

Lenskart; Krishnagiri District; On-site; INR 250,000 - 350,000; Full time

Job summary

Lenskart in Krishnagiri District, Tamil Nadu, is seeking an Optometrist who blends eye care with sales. You will perform eye checks, dispense lenses, and diagnose while guiding customers to the right products.

You will also handle stock takes, adhere to SOPs, and ensure an exceptional customer experience, including helping customers with frame and lens choices and using the POS system.

Qualifications

• Diploma/ Bachelors in Optometry.
• Freshers are eligible to apply; no minimum work experience required.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills.
• Ability to adapt to changing environment and openness to learn.
• Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority.

Responsibilities

• Customer focus: Driving Net Promoter Score; greet walk-ins and guide to clinic; maintain sales floor standards and resolve concerns.
• Eye check-up & dispensing: perform 12-step optometry process; explain prescriptions; ensure lens/frame quality checks.
• Product recommendation: present optimal products based on preferences; uncover unstated needs and pitch solutions.
• Achieving sales vs. plan & SOP adherence: meet sales targets; coordinate post-sale pick-up and manage returns per SOP.
• Store upkeep & maintenance: keep store clean per SOP; ensure stock security and prevent damage.

Skills

Clear communication

Active listening

Rapport building

Multitasking

Adaptability

Proactive task ownership

Result orientation

Customer orientation

Unstated needs understanding

Education

Diploma in Optometry

Bachelor in Optometry

Job description

Reporting to Store Manager

Skip Level Areas Operations Manager

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities Area -

Customer focus Driving Net Promoter Score

Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-upBeing involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has

Eye check-up & dispensing

Following the 12-step Optometry process at Lenskart, during the eye check-up Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames Performing a quality check of the lenses fitted before handing over the product to the customer

Product recommendation

Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence

Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification

• Diploma/ Bachelors in Optometry
• Freshers are eligible to apply- no minimum work experience required
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority