Optical Sales Executive

ABATE AS; Kozhikode district; On-site; INR 260,000 - 380,000; Full time

Job summary

ABATE AS in Kerala seeks a Sales Executive to assist customers in selecting optical frames, lenses and accessories, deliver an outstanding in-store experience, and help achieve sales targets.

You will explain lens options, provide personalized recommendations, handle billing and order processing, verify prescriptions, and keep product displays tidy while maintaining customer data in the CRM.

Qualifications

• Excellent communication and interpersonal skills.
• Knowledge of optical products and lens options.
• Customer-oriented with sales target focus.

Responsibilities

• Assist customers in selecting frames, lenses and accessories.
• Explain lens options, coatings and offers clearly.
• Provide personalized recommendations including frame selection using Visufit 1000.
• Maintain professional, positive customer experience.
• Achieve store sales targets and upsell/cross-sell products.
• Handle billing, order processing, and job card entries.
• Verify prescriptions and ensure proper fitting.
• Maintain displays and keep store clean.
• Update CRM and attendance records as needed.

Skills

Communication skills

Product knowledge

Customer-focused

Job description

Job Summary

The Sales Executive is responsible for assisting customers in selecting optical products, driving sales, and delivering an excellent in-store experience. The role requires strong communication skills, product knowledge, and a customer-focused approach to achieve sales targets and ensure satisfaction.

Key Responsibilities

• Customer Service & Sales
• Assist customers in selecting frames, lenses, and accessories based on needs and budget
• Explain lens options, coatings, and ongoing offers clearly
• Provide personalized recommendations, including frame selection using Visufit 1000
• Ensure a professional and positive customer experience
• Sales & Target Achievement
• Achieve individual and store sales targets
• Upsell and cross-sell products to maximize revenue
• Stay updated on optical products and trends
• Store Operations
• Handle billing, order processing, and job card entries
• Maintain product displays and store cleanliness
• Support inventory checks and report discrepancies
• Customer Follow-up & After-Sales Service
• Follow up on orders, deliveries, and pending purchases
• Handle customer queries, repairs, and warranty support
• Maintain customer database for future engagement
• Optical Dispensing
• Verify prescriptions and ensure accurate fitting
• Conduct quality checks before delivery
• Guide customers on eyewear usage and care
• Administrative Tasks
• Maintain sales records and CRM updates (Zoho CRM)
• Update attendance/leave records in HRMS (Keka)
• Support store operations as required