Optical Sales Executive

Dr Agarwals Eye Hospital; Chennai District; On-site; INR 260,000 - 420,000; Full time

Job summary

Dr Agarwals Eye Hospital is seeking an Optical Sales Executive to bridge clinical eye care and retail eyewear. You will greet customers, assess needs, and guide them to frames and lenses, coordinating with in-house optometrists for exams and fittings.

Role emphasizes sales targets, precise measurements (PD, segment heights), frame fitting, repairs, and inventory/POS duties in a retail setting.

Qualifications

• Customer-facing sales experience in eyewear retail
• Knowledge of lens options and coatings
• Ability to take precise measurements (PD, segment heights) and fit frames

Responsibilities

• Greet customers, assess needs and preferences.
• Recommend frames based on face shape and prescription.
• Explain lens options and protective coatings.
• Meet or exceed sales targets while maintaining satisfaction.
• Take precise facial/optical measurements (PD, segment heights).
• Fit and adjust eyewear on delivery.
• Perform minor frame repairs and maintenance.
• Coordinate with in-house optometrist for eye exams.
• Manage store inventory and POS processes.

Skills

Customer service

Needs assessment

Product recommendations

Lens knowledge

Sales targets

PD measurement

Frame fitting

Repairs

Optometrist liaison

Visual merchandising

Inventory management

POS & billing

Tools

POS system

Eyewear measurement tools

Job description

Role Summary: The Optical Sales Executive is the bridge between clinical eye care and the retail experience. You will act as a trusted advisor to customers, helping them navigate their eyewear options based on their prescription, lifestyle, and personal style. This role requires a balance of strong salesmanship, exceptional customer service, and technical accuracy.

Key Responsibilities

Customer Experience & Sales

• Needs Assessment: Greet customers, review their optical prescriptions, and ask targeted questions to understand their daily activities, visual needs, and style preferences.
• Product Recommendation: Expertly match customers with appropriate frames based on their face shape, complexion, and prescription requirements (e.g., ensuring frames are suitable for progressive lenses).
• Lens Consultation: Explain and recommend lens materials, designs, and protective coatings (such as anti-reflective, blue-light blocking, and photochromic lenses) to enhance the customer's vision and increase the average order value.
• Sales Targets: Consistently meet or exceed individual and store sales targets while maintaining a high standard of customer satisfaction.

Technical & Clinical Support

• Precise Measurements: Take accurate facial and optical measurements, including Pupillary Distance (PD) and segment heights, to ensure lenses are manufactured and fitted perfectly.
• Frame Fitting & Dispensing: Adjust and fit completed eyewear to the customers face upon delivery, ensuring optimal comfort and vision alignment.
• Repairs & Maintenance: Perform minor frame repairs, such as replacing screws, adjusting nose pads, and reshaping bent temples.
• Optometrist Liaison: Coordinate smoothly with the in-house optometrist, managing patient flow and scheduling eye exams.

Store Operations & Inventory

• Visual Merchandising: Ensure all frame displays are clean, fully stocked, and organized according to brand guidelines.
• Inventory Management: Track stock levels, assist with physical inventory counts, and process incoming deliveries from optical labs or manufacturers.
• Point of Sale (POS): Process payments, handle insurance claims (if applicable), and maintain accurate patient records in the store's database.