Ops Sup Analyst 1 - C09 - Chennai

Citibank (Switzerland) AG; Chennai District; Hybrid; Confidential; Full time

Job summary

Citibank (Switzerland) AG in Chennai seeks an Ops Sup Analyst 1 to provide operations support, manage records, and open accounts in coordination with Core Team. Role involves liaison between operations staff, relationship managers, and clients.

The ideal candidate has a bachelor’s degree, proficiency in Microsoft Office, and working knowledge of SQL. Strong organizational and communication skills are essential to deliver accurate client reports and regulatory deliverables.

Qualifications

• Bachelor’s degree or equivalent experience.
• Proficiency in Microsoft Office.
• Working knowledge of SQL and databases.
• Experience with client reporting.
• Strong organizational and time management skills.
• Excellent written and verbal communication.

Responsibilities

• Perform business analysis and document current and future state of Client Reports and Advices.
• Provide status updates and create steering committee presentations.
• Coordinate with Legal & Compliance for sign-offs on regulatory requirements.
• Serve as main liaison between business stakeholders and technology.
• Develop and manage project plans and follow-ups across departments.
• Deliver regulatory client deliverables (statements, reports, letters).
• Assess risk and ensure compliance with laws and regulations.
• Create training sessions and write UAT scripts.

Skills

Written & verbal communication

Problem solving

Time management

Organizational skills

Decision making

Education

Bachelor’s degree

Tools

Microsoft Office

SQL

Job description

## Ops Sup Analyst 1 - C09 - ChennaiApply: Hybrid: DLF CYBERCITY 12B: Full time: Posted Today: End Date: September 24, 2026 (21 hours left to apply): 26996133The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:*** Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)* Provide regular status updates for all project participants and create presentations for steering committee updates* Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements* Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines* Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines* Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements* Create, manage and maintain project plans and act as the project manager for all follow ups across various departments* Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices* Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:*** Previous relevant experience preferred* Proficient in Microsoft Office* General knowledge of client reporting across the industry and our competitors* Working knowledge of SQL environments and database queries* Proven organization and time management skills* Demonstrated problem-solving and decision-making skills* Consistently demonstrates clear and concise written and verbal communication skills**Education:*** Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.