Ops Sup Analyst 1 - C09 - CHENNAI

Citi; Chennai District; On-site; INR 420,000 - 660,000; Full time

Job summary

Citi is seeking an entry-level Ops Sup Analyst 1 to provide operations support services, including record/documentation maintenance, storage and retrieval of records, and account maintenance in coordination with the Operations - Core Team.

This role also serves as the liaison between operations staff, relationship managers, project managers, custodians and clients, ensuring day-to-day support aligns with Citi operations processes and standards.

Qualifications

• Previous relevant experience preferred.
• Proficient in Microsoft Office.
• General knowledge of client reporting across the industry and competitors.
• Working knowledge of SQL environments and database queries.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Clear and concise written and verbal communication skills.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advises (client letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, advising on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write UAT scripts and business scenarios
• Create, manage and maintain project plans and act as the project manager for all follow ups across departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables
• Fulfilling the clients’ necessities while providing an exceptional client experience and measuring with specific metrics
• Appropriately assess risk when business decisions are made, safeguarding Citi and assets by driving compliance with laws and policies.

Skills

Microsoft Office

SQL queries

Organization & time management

Problem-solving & decision-making

Written & verbal communication

Education

Bachelor's degree or equivalent

Tools

SQL

Microsoft Office

Job description

• Previous relevant experience preferred

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Core

Job Family

Operations Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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