Ops Sup Analyst 1 - C09 - PUNE

Citibank (Switzerland) AG; Pune District; Hybrid; Confidential; Full time

Job summary

Citibank (Switzerland) AG in Pune is seeking an entry-level Ops Sup Analyst 1 to provide day-to-day operations support, including documentation, record maintenance, and account processing in coordination with the Core Team. The role involves liaising with operations staff, relationship managers, and clients to ensure smooth service delivery.

You will support regulatory requirements, create training materials, and assist with project plans across multiple initiatives, emphasizing accuracy and

Qualifications

• Bachelor’s degree or equivalent experience.
• Proficient in Microsoft Office.
• General knowledge of client reporting.
• Working knowledge of SQL environments and queries.
• Strong organization and communication skills.

Responsibilities

• Maintain client reports and advices documentation and controls.
• Liaise between operations staff, relationship managers, and clients.
• Create and manage project plans and follow ups across departments.
• Provide regular status updates and prepare steering committee materials.
• Assist with regulatory requirements and risk controls.

Skills

Microsoft Office

SQL

Communication

Time management

Problem solving

Education

Bachelor’s degree

Tools

SQL

Job description

## Ops Sup Analyst 1 - C09 - PUNEApply: Hybrid: Pune Maharashtra India: Full time: Posted Today: End Date: September 24, 2026 (21 hours left to apply): 26996100The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:*** Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)* Provide regular status updates for all project participants and create presentations for steering committee updates* Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements* Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines* Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines* Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements* Create, manage and maintain project plans and act as the project manager for all follow ups across various departments* Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices* Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:*** Previous relevant experience preferred* Proficient in Microsoft Office* General knowledge of client reporting across the industry and our competitors* Working knowledge of SQL environments and database queries* Proven organization and time management skills* Demonstrated problem-solving and decision-making skills* Consistently demonstrates clear and concise written and verbal communication skills**Education:*** Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.