Ops Sup Sr Supervisor - C11

Citi; Chennai District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Citi in Chennai, India is seeking an Ops Sup Sr. Supervisor to lead a small Operations Support team. You will coach, train, and evaluate performance while ensuring smooth delivery of operations aligned with Citi’s support infrastructure.

The role requires 2-5 years of related experience with supervisory exposure, strong Microsoft Office skills, and readiness for 24/7 IST shifts. You will act as SME to stakeholders and guide the team toward operational excellence.

Qualifications

• 2-5 years of related business experience including at least one-year supervisory experience.
• Proficient in Microsoft Office.
• Proactive leadership and motivational skills.
• Demonstrated problem-solving and decision-making skills.
• Excellent written and verbal communication.
• Comprehensive knowledge about Account Maintenance.
• Shift timing - 24*7 shifts including late night IST shift start timings.

Responsibilities

• Lead and mentor a small Operation Support team by delegating daily tasks and improving procedures.
• Provide training, monitor quality and provide performance feedback including pay/promotion decisions.
• Analyze Operations information and make evaluative judgments to solve problems.
• Identify and resolve routine issues with broader departmental impact.
• Identify hiring needs to ensure adequate staffing and back up the manager when needed.
• Operate with limited direct supervision and act as SME to stakeholders.

Skills

Leadership

Problem solving

Time management

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Top 3 Risk if not fulfilled: Delay in Transition/ Inadequate capacity could result in negative SLA metric impact, regulatory risk and increased overtime. This req# is raised for Criticality 3 process. The role is for Team manager who would have 16 direct reports. 100% of their time will be spent on managerial activities and coaching team in Disputes investigation activities.

Responsibilities:

• Lead and mentor a small Operation Support team through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
• Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
• Analyze Operations information and make evaluative judgements to solve problems
• Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Identify hiring needs to ensure adequate staffing
• Serve as a backup for manager, as needed
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years of related business experience including at least one-year supervisory experience
• Proficient in Microsoft Office
• Proactive leadership and motivational skills
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Comprehensive knowledge about Account Maintenance
• Shift timing - 24*7 shifts including late night (IST) shift start timings

Education:

• Bachelor’s degree/University degree or equivalent experience

Location: Chennai, IN

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

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