Ops Sup Analyst

Citigroup Inc.; Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

Citigroup Inc. is seeking an entry-level Ops Sup Analyst 1 to provide day-to-day operations support, including record maintenance, account processing, and liaison with clients and staff. The role supports the Citi operations infrastructure and processes across multiple teams.

You will collate client reports, assist with regulatory requirements, and help manage project plans while ensuring excellent client experience and adherence to controls.

Qualifications

• Proficient in Microsoft Office.

Responsibilities

• Perform business analysis and documentation of current and future state of Client Reports and Advices.
• Provide regular status updates for all project participants and create presentations for steering committee updates.
• Work with Legal & Compliance teams to obtain sign-off on regulatory requirements.
• Serve as primary liaison between business stakeholders and technology, advising on priorities, risks, costs, and timelines.
• Create and facilitate training sessions, webcast demos and write UAT scripts.

Skills

Microsoft Office

Communication skills

Time management

Problem-solving

Written and verbal communication

Education

Bachelor's degree/University degree or equivalent experience

Tools

SQL

SQL databases

Database queries

Job description

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Any Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group

Operations - Core

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Job Family

Operations Support

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Time Type

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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