Ops Manager - Quick Commerce Last Mile, Amazon NOW

Amazon; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amazon is seeking a Manager to oversee dark store operations across an urban cluster. You will coordinate multiple facilities, optimize workflows, manage inventory and staff, and ensure quality control for rapid, accurate order fulfillment in a fast‑paced, non-customer‑facing environment.

The role requires strong experience in inventory management, people supervision, and implementing scalable process improvements, with a focus on adapting to each facility's challenges while maintaining high

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Oversee operations for dark stores within an urban cluster.
• Coordinate across multiple facilities to ensure consistent standards.
• Manage inventory, staff supervision, and operational workflow optimization.
• Ensure quality control and efficient picking/packing processes.
• Monitor and ensure functionality of supporting technological systems.
• Coordinate with delivery teams for smooth order hand-offs and disruptions response.
• Allocate resources and track performance metrics.
• Ensure safety compliance and identify scalable process improvements.

Skills

Performance management

People management

Lean techniques

Performance metrics

Education

Bachelor's degree or equivalent (or 2+ years Amazon experience)

Job description

Description

The manager is tasked with overseeing operations for dark stores within a specific urban cluster, requiring meticulous coordination across multiple facilities strategically distributed throughout the city. This multifaceted role demands expertise in inventory management, staff supervision, operational workflow optimization, and quality control to ensure seamless functioning of these non-customer-facing hubs. The manager must maintain consistent operational standards across all locations while adapting to the challenges of each facility, implement efficient picking and packing processes, monitor technological systems that support operations, coordinate with delivery teams for smooth order hand-offs, and respond swiftly to operational disruptions. Additionally, they are responsible for resource allocation, performance metric tracking, compliance with safety regulations, and identifying opportunities for operational improvements that can be scaled across the entire cluster, ultimately contributing to the organization’s commitment to rapid, accurate order fulfillment in the competitive quick-commerce landscape.

Basic Qualifications

• 3+ years of employee and performance management experience

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.