OPS-CS / Client Integration

Nomura Holdings, Inc.; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Nomura Holdings, Inc. is seeking an Analyst to join their Client Onboarding Team in Mumbai, India. The ideal candidate will ensure effective client onboarding and handle challenging situations assertively. This role involves managing queries from multiple teams and driving key risk indicators (KRI) reporting.

The position requires a Graduate or MBA with 1-3 years of experience, strong analytical skills, and knowledge of OTC derivative products. Join Nomura to enhance client experience and manage key relationships effectively.

Qualifications

• 1-3 years of experience in onboarding or client relationship management.
• Ability to work well under tight deadlines.
• Strong understanding of front to back derivative operations.

Responsibilities

• Ensure effective onboarding of clients onto Nomura platform.
• Resolve issues during the onboarding process to manage expectations.
• Drive KRI and reporting to track aged requests.

Skills

Analytical skills

Client onboarding

Relationship management

Knowledge of OTC derivative products

Education

Graduate/MBA

Job description

Divisional Overview

The Operations division provides the support and control infrastructure that enables the Firm to develop and deliver financial products throughout the world. Working with the Sales, Trading and Information Technology Divisions, Operations professionals are responsible for the management and execution of transactions in a manner which maximizes profitability and minimizes risk. Our division is responsible for the management and execution of millions of securities transactions on a daily basis. Our responsibilities include trade processing, confirmation, settlement, fails management, margin, asset servicing, risk management, reference data management and various other client services. In partnership with sales, trading, prime services, information technology and other teams from across the bank, we apply a continual focus on improving productivity and efficiency, while seeking new and innovative ways to support our clients' changing needs.

Business Overview

Client On boarding Team is responsible for onboarding new clients in the Firm for multiple products and acts as a single point of contact for all client queries/outreaches required to onboard the Client. Team interfaces with all areas of the firm including Legal, Credit, Compliance, Tax, Operations, Sales and trading with adherence to Firm’s On boarding obligations.

Position Specifications

Corporate Title: Analyst

Functional Title: Analyst

Experience: 1-3 years

Qualification: Graduate/MBA

Requisition No.:

Role & Responsibilities

• Ensure that client gets on boarded on Nomura platform effectively. Proven record of Client Onboarding/ Relationship management.
• Own and resolve all issues during the onboarding process to manage client expectations and should be able to handle difficult situations with assertive skills.
• Manage queries from multiple teams related to the process.
• Identify exception cases, elevate whenever required and work towards resolutions.
• Drive and implement relevant KRI and reporting to track aged requests and ensure transparency in highlighting key risk items with effective escalation management.

Mind Set

Mandatory

Domain

• Must be able to work well and complete tasks under tight deadlines.
• Client focus – Enhancing client experience is one of the key deliverables
• Manages Relationships through inclusivity and is able to demonstrate collaborative teamwork
• Control orientation and Risk awareness- Candidate must possess an eye for detail and must be able to create an environment of control and governance
• Flexible to work in various shifts as per the business requirement

Technical

• Should have strong analytical skills to be able to understand Front to back derivative operations
• Knowledge of OTC derivative products

Leadership Behaviours

Exploring Insights & Vision

Comprehensively analyse the nature of the problems we face and set our focus toward the future vision.

• Create a vision
• Identify an issue

Making Strategic Decisions

Analyse options and feasibility to resolve issues, in making judgments and recommendations.

• Identify countermeasures
• Assess feasibility
• Make a judgment

Promotes the vision and goals to others in such a way that inspires commitment and independent contributions

• Influence
• Inspire
• Commit

Elevating Organizational Capacity

Maximize organizational productivity through leadership development and engagement.

• Have an ownership in own development
• Support other's growth
• Encourage organizational growth

Inclusion

Respect diverse perspectives and promote psychological safety and the creation of a risk culture.

• Encourage the active participation of all talent
• Foster a risk culture

We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer’s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age.

Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.