IFO-Infrastructure Others

Nomura Holdings, Inc.; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Nomura Holdings, Inc. seeks a Programme Manager to lead the CSG transformation portfolio across global operations. You will drive delivery with a cross-functional team in Mumbai and regional partners, ensuring projects meet scope, budget and quality targets amid complex stakeholder networks.

The role requires 7+ years in large-scale transformations, strong KYC/domain knowledge, and proven global governance experience. Collaboration with senior leaders across regions is essential for success.

Qualifications

• Minimum 7+ years of experience in managing complex, firm-wide Operations / Investment Banking transformation programmes and projects.
• Proven track record of delivering programmes across multiple geographies and business units.
• Excellent understanding of client onboarding, KYC, and entity data management in financial services.
• Strong understanding of onboarding and KYC business processes, workflows, controls and data mapping.
• Experience in managing governance forums and budgets of $2m+.
• Experience in vendor management and oversight.

Responsibilities

• Programme Manage the CSG transformation programmes to agreed timelines, scope, budget and quality.
• Maintain scope and business outcomes with accountable executives and key stakeholders.
• Manage programme governance including internal governance forums and steering committees.
• Drive delivery across underlying projects and directly manage individual projects within the portfolio.
• Oversee the Programme Delivery plan and a direct team based in Mumbai with UK resources.
• Manage annual budgets of $2m+ and support accountability of the Programme Accountable Executive.
• Collaborate to proactively solve problems and manage risks or issues during delivery.
• Address conflicts, dependencies and scope changes promptly.
• Provide transparent status reports to management and governance forums.

Skills

Program Management

Stakeholder Management

Leadership

Vendor Management

KYC Knowledge

Client Onboarding

Budget Management

Risk Management

Cross-functional Delivery

Global Delivery

Job description

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International Change, within the Chief Transformation Office r (CTO), drives strategic transformation across Nomura's Wholesale Business and Corporate Functions. We deliver enterprise-wide initiatives that shape the firm's future through; Excellence in project execution and i nvestment governance; Deep partnership with business, technology, and corporate stakeholders; Seamless collaboration between International and Japan. Our delivery approach combines deep content and domain knowledge, with strong execution prowess and practical experience to translate strategic vision into measurable results, accelerating Nomura's global transformation agenda and creating sustainable value for the firm.

Role Purpose

The role is to Programme Manage the Operations Client Service Group (CSG) transformation programmes, which are part of Nomura's Mission Critical Transformation Portfolio .

The 2-year programme portfolio will deliver transformational improvements to client onboarding experience, workflow automation, operational efficiency, and critical audit and control enhancements across all of Nomura's operating regions (EMEA, Americas, Asia-Pacific, and Japan). The successful candidate will be accountable for delivery across multiple global projects , managing annual budgets of $2m+, leading a direct team of approximately 8 people primarily based in Mumbai with additional resources in UK and US, and working with Senior Leaders across corporate and wholesale divisions

Th e role requires , cross -functional delivery experience and the ability to manage both programme-level coordination and direct project delivery.

Key objectives critical to success

Programme Manage the CSG transformation programmes to agreed timelines, scope, budget and quality

Responsible for maintaining Scope and Business Outcomes with Accountable Executive and key stakeholders, validating that planned project outputs deliver these outcomes

Manage Programme Governance including Internal Governance Forums and Steering Committees

D rive delivery across the underlying projects , including direct management of individual projects within the programme portfolio

Responsible for management of the Programme Delivery plan

Management of a direct team of approximately 8 people, primarily based in Mumbai, with additional resources in UK

Responsible for management of annual budgets of $2m+ and supporting the overall accountability of the Programme Accountable Executive

Work collaboratively , active problem solving and management of risks or issues that arise during delivery

Proactively managing and addressing any project conflicts, dependencies, and scope changes

Monitoring and providing an honest, transparent assessment of programme and project progress with timely reporting of status, issues, and risks to various management teams and governance forums as appropriate

Required Experience & Skills

Experience :

Minimum 7+ years of experience in managing complex, firm-wide Operations / Investment Banking transformation programmes and projects, which require coordination across multiple Operations, Businesses, Corporate functions, Technology and Vendor partners

Proven track record of delivering programmes and projects across multiple geographies and business units

Excellent understanding of client onboarding, KYC (Know Your Customer), and entity data management domains within financial services

Strong understanding of onboarding and KYC business processes, workflows, controls, data mapping and lifecycle events

Experience in managing Governance Forums and annual budgets of $2m+

Experience of vendor management and oversight

Strong understanding of project financials, business case modelling, benefits management

Demonstrated ability to identify and mitigate risks across programme and projects

Experience managing both programme -level coordination and direct project delivery, demonstrating the ability to operate effectively at both strategic and tactical levels

Team Management :

Proven ability to manage high-performing teams across multiple regions beyond Powai, demonstrating cross-cultural communication skills while establishing consistent global standards and effective governance structures

Strong leadership skills, b e a mentor to the team and constantly evaluate opportunities of learning/upskilling

Stakeholder Management / Engagement :

Strong stakeholder engagement and collaboration skills with the ability to build effective partnerships across Operations, Credit, Legal, Sales, and Banking departments

Ability to communicate effectively and influence stakeholders within a complex, global and matrix organization structure, including engagement with senior management (MD level and above)

Demonstrated ability to work collaboratively across diverse teams and functions to achieve programme objectives

Track record of building and maintaining productive working relationships with stakeholders at various levels

Ability to present information clearly and facilitate decision-making through effective communication.

We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer’s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age.

*Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.

*The benefits are subject to change and will be in accordance with Company’s policies as may be applicable from time to time).