OPS-CS / Client Integration Professional

Nomura; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Nomura is seeking an Analyst/Senior Analyst for Client Onboarding to ensure smooth onboarding on the Nomura platform. You will coordinate with Legal, Credit, Compliance, Tax and Operations to onboard clients and service inquiries.

The role requires Graduate/MBA and 2–7 years’ experience, with strong MS Office skills and a focus on risk and process governance. Mumbai-based, with flexible shifts as needed.

Qualifications

• Experience with client onboarding processes and managing client relationships.
• Ability to identify and address onboarding risks and exceptions.
• Strong communication and collaboration across multiple teams.

Responsibilities

• Ensure client onboarding on Nomura platform is effective and accurate.
• Own and resolve onboarding issues to manage client expectations.
• Coordinate queries from multiple teams related to onboarding process.
• Identify exception cases and escalate for resolution.
• Drive KRI reporting and aging of requests to maintain transparency.

Skills

Client onboarding

Relationship management

Attention to detail

MS Office

Communication skills

Analytical skills

Education

Graduate/MBA

Tools

MS Office

Job description

Job Title: OPS-CS / Client Integration

Job Code: 14144

Country: IN

City: Mumbai

Skill Category: Operations

Divisional Overview:

The Operations division provides the support and control infrastructure that enables the Firm to develop and deliver financial products throughout the world. Working with the Sales, Trading and Information Technology Divisions, Operations professionals are responsible for the management and execution of transactions in a manner which maximizes profitability and minimizes risk. Our division is responsible for the management and execution of millions of securities transactions on a daily basis. Our responsibilities include trade processing, confirmation, settlement, fails management, margin, asset servicing, risk management, reference data management and various other client services. In partnership with sales, trading, prime services, information technology and other teams from across the bank, we apply a continual focus on improving productivity and efficiency, while seeking new and innovative ways to support our clients changing needs.

Business Overview:

Client On boarding Team is responsible for onboarding new clients in the Firm for multiple products and acts as a single point of contact for all client queries/outreaches required to onboard the Client. Team interfaces with all areas of the firm including Legal, Credit, Compliance, Tax, Operations, Sales and trading with adherence to Firm s On boarding obligations.

Position Specifications:

Corporate Title

Analyst

Functional Title

Senior Analyst/ AM

Experience

2 - 7 Years

Qualification

Graduate/MBA

Requisition No.

Role Responsibilities:

• Ensure that client gets on boarded on Nomura platform effectively. Proven record of Client Onboarding/ Relationship management.
• Own and resolve all issues during the onboarding process to manage client expectations and should be able to handle difficult situations with assertive skills.
• Manage queries from multiple teams related to the process.
• Identify exception cases, elevate whenever required and work towards resolutions.
• Drive and implement relevant KRI and reporting to track aged requests and ensure transparency in highlighting key risk items with effective escalation management.

Mind Set:

Mandatory

Desired

Domain

• Must be able to work well and complete tasks under tight deadlines.
• Client focus - Enhancing client experience is one of the key deliverables
• Manages Relationships through inclusivity and is able to demonstrate collaborative teamwork
• Control orientation and Risk awareness- Candidate must possess an eye for detail and must be able to create an environment of control and governance

• Flexible to work in various shifts as per the business requirement

Technical

• Strong MS-Office Skills, Excellent communication skills
• Should have strong analytical skills to be able to understand Front to back derivative operations

• Knowledge of OTC derivative products

Nomura Leadership Behaviours:

Leadership Behaviours

Description

Element

Exploring Insights Vision

Comprehensively analyse the nature of the problems we face and set our focus toward the future vision

• Gather Intelligence
• Create a vision
• Identify an issue

Making Strategic Decisions

Analyse options and feasibility to resolve issues, in making judgments and recommendations

• Identify countermeasures
• Assess feasibility
• Make a judgment

Inspiring Entrepreneurship in People

Promotes the vision and goals to others in such a way that inspires commitment and independent contributions

• Influence
• Inspire
• Commit

Elevating Organizational Capacity

Maximize organizational productivity through leadership development and engagement

• Have an ownership in own development
• Support other s growth
• Encourage organizational growth

Inclusion

Respect diverse perspectives and promote psychological safety and the creation of a risk culture

• Foster psychological safety
• Encourage the active participation of all talent
• Foster a risk culture

We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age.

Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.